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Customer Relations Coordinator

2 months ago

Vergennes, Vermont, United States The Cary Company Full time

What’s the Opportunity?

We are in search of an individual who is enthusiastic about assisting others, excels in a dynamic setting, and is eager to enhance our customers' interactions. You will serve as the primary contact for all customer-related inquiries – from addressing concerns and managing orders to resolving challenges and fostering connections. Envision yourself as a customer champion, solution finder, and a key player in customer engagement.

Key Responsibilities:

Creating Loyal Customers: Go the extra mile to deliver outstanding customer service that leaves a lasting impression. Juggling Multiple Responsibilities: Efficiently manage various tasks while maintaining organization and composure. Solution-Oriented Thinker: Address customer challenges proactively, crafting innovative solutions that satisfy all parties. Nurturing Relationships: Engage with customers personally, establishing trust and loyalty. Team Collaboration: Partner with sales, logistics, and other departments to guarantee a seamless customer journey. Continuous Improvement: Identify and suggest enhancements to our processes to boost customer satisfaction.

Who You Are:

A People Enthusiast: You genuinely enjoy engaging with others and excel at building rapport. A Positive Contributor: You bring an uplifting spirit and a proactive mindset to your work. A Creative Problem Solver: You embrace challenges and enjoy devising innovative solutions. A Tech-Savvy Communicator: You are comfortable with technology and possess strong written and verbal communication skills. A Collaborative Team Member: You thrive in a cooperative environment and are always ready to assist. Educational Background (Preferred): A bachelor’s degree is advantageous but not mandatory if you possess the skills and experience necessary for success in this role.

Why Consider Joining Us?

More Than Just Employment: We are a close-knit team that values collaboration, creativity, and enjoyment in our work. Commitment to Your Growth: We provide opportunities for professional development to help you achieve your full potential. Recognition of Your Achievements: We celebrate and reward hard work, understanding that your success contributes to our collective success.

Are You Ready to Make an Impact?

If you seek a workplace that appreciates your unique skills and a role where you can genuinely contribute, we would love to hear from you.

Benefits:

Comprehensive Medical, Dental, and Vision Insurance Life and Supplemental Insurance Options 401K Retirement Plan Short-Term Incentive Programs Profit Sharing Opportunities Health Reimbursement Arrangement Flexible Cafeteria Plan Seasonal Company Events Work-Life Balance Initiatives Childcare Reimbursement Program Flexible Scheduling Options after One Year of Employment

About Our Company:

Established in 1895. Expanded from 30 employees in 2005 to over 240 today. Engaged in the distribution of rigid packaging products and industrial filtration. Operates a newly renovated corporate office and warehouse. Emphasizes a strengths-based approach to employee development.

Our Work Culture:

We prioritize autonomy, connectedness, and confidence in your role. Employees participate in structured one-on-one meetings with supervisors to foster open dialogue. Opportunities to join various committees and participate in company events. Core Values: Growth, Positivity, Customer Focus, Strong Work Ethic, Team Spirit.

Characteristics of Successful Employees:

Positive and optimistic outlook. Open-mindedness while seeking improvements. Curiosity and inquisitiveness. Customer-focused approach to business. Supportive of colleagues.