Customer Service Intake Coordinator

1 week ago


Vergennes, Vermont, United States Home Care Delivered Full time

At Home Care Delivered, we are seeking a highly skilled Customer Service Intake Representative to join our team in Addison, TX.

This role is responsible for managing and following up on all new customer orders, ensuring compliance with regulatory requirements and company policies.

The ideal candidate will have excellent communication skills, with the ability to effectively communicate with healthcare professionals and customers to provide updates on patient order status.

Key responsibilities include:

  • Accurately performing each step in the process from order to ship, including initial engagement and customer intake, data entry, insurance verification, and prior authorization as needed.
  • Ensuring compliance with established regulatory requirements and department and Company standards and procedures.
  • Effectively communicating with healthcare professionals and customers to provide updates on patient order status.
  • Identifying opportunities for improvement and contributing to solutions to enhance workflow efficiency and enhance the customer's experience.

Requirements include:

  • High School Diploma or GED
  • Call Center experience, preferably in a customer service role
  • Medical experience is helpful
  • MS Office knowledge
  • Preference given to bilingual candidates

Physical requirements include:

  • Sitting for extended periods, typically 6-8 hours a day, while working at a computer station.
  • Manual dexterity to use a keyboard, mouse, and other computer peripherals for data entry and communication purposes.
  • Visual acuity to view a computer screen for prolonged periods, with good visual acuity to read small print and accurately enter data.
  • Adequate hearing ability, with or without correction, to understand and respond to customer inquiries via telephone or other audio equipment.

This is a full-time, non-exempt position with an hourly wage ranging from $19 to $23. Benefits include medical/dental/vision insurance, health savings account, life insurance, 401K plan, paid holidays, competitive PTO schedule, paid training, and casual dress code.



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