Customer Service Representative
3 weeks ago
We are seeking a highly skilled and detail-oriented Customer Advocate to join our team at Southern Glazer's Wine & Spirits. As a Customer Advocate, you will play a critical role in providing exceptional customer service and support to our clients.
Key Responsibilities- Navigate customers through the process of submitting orders through our self-service portal
- Answer inquiries regarding customers' accounts and provide timely resolutions
- Process and enter orders, pick-ups, and other customer-related tasks
- Handle calls from our customer service queue and provide support to customers
- Research and resolve customer-related issues, including shortages and miss-shipped claims
- Perform other related duties as assigned
- High school diploma or equivalency plus 1 year of experience in a customer-facing role
- Knowledge of Generally Accepted Accounting Principles (GAAP) and federal regulatory guidelines
- Proficiency in Microsoft Excel and ability to create pivot tables, charts, and complex formulas
As a full-time employee, you will enjoy a comprehensive benefits package, including medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. You will also have access to tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
About Southern Glazer's Wine & SpiritsSouthern Glazer's Wine & Spirits is the largest distributor of beverage alcohol in North America, and proud to be a multi-generational, family-owned company. We have a proud history of consistently delivering impeccable service in 44 states, plus the District of Columbia, and Canada. Our careers focus on delivering a captivating and rewarding experience, challenging our colleagues every step of the way, and providing the tools for them to grow, succeed, and accomplish both their personal and professional goals.
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