Customer Service Representative

3 days ago


Vergennes, Vermont, United States Southern Glazer's Wine & Spirits Full time
About the Role

We are seeking a highly skilled and detail-oriented Customer Advocate to join our team at Southern Glazer's Wine & Spirits. As a Customer Advocate, you will play a critical role in providing exceptional customer service and support to our clients.

Key Responsibilities
  • Navigate customers through the process of submitting orders through our self-service portal
  • Answer inquiries regarding customers' accounts and provide timely resolutions
  • Process and enter orders, pick-ups, and other customer-related tasks
  • Handle calls from our customer service queue and provide support to customers
  • Research and resolve customer-related issues, including shortages and miss-shipped claims
  • Perform other related duties as assigned
Requirements
  • High school diploma or equivalency plus 1 year of experience in a customer-facing role
  • Knowledge of Generally Accepted Accounting Principles (GAAP) and federal regulatory guidelines
  • Proficiency in Microsoft Excel and ability to create pivot tables, charts, and complex formulas
What We Offer

As a Customer Advocate at Southern Glazer's Wine & Spirits, you will enjoy a competitive compensation package, comprehensive benefits, and opportunities for growth and development. Our company culture values continuous learning, respect, and open communication, making it an ideal place to build a career.

Our hybrid work environment offers the flexibility to work remotely 3 days a week and in our office 2 days a week, allowing you to balance work and personal life. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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