Bilingual Resident Service Coordinator
2 months ago
Job Summary:
The Resident Service Specialist will be responsible for coordinating responses to resident service issues, tracking and following up on move-in satisfaction, and maintaining company customer service standards within the community. This role will also involve completing various administrative functions associated with residents' needs, move-in coordination, and Onesite responsibilities.
Key Responsibilities:
- Coordinate responses to resident service issues and track and follow up on move-in satisfaction
- Maintain company customer service standards within the community
- Complete various administrative functions associated with residents' needs, move-in coordination, and Onesite responsibilities
- Provide coordination to ensure high-quality resident customer service
- Perform administrative tasks, such as scanning documents and overseeing pending tasks
- Guide walk-in traffic and minimize wait times
- Handle walk-in resident concerns with the Resident Service Manager and/or Community Director
- Ensure that all voicemails, texts, emails, and other resident and community communications are checked and responded to within established time guidelines
- Organize incoming packages systematically and distribute as needed
- Work closely with the Business Manager, Centralized Admin, Centralized Sales, and Renewal teams to ensure leasing and renewal goals are met
- Utilize CRM to effectively manage resident relations, service requests, and resident communications
- Walk through the move-in ready apartment to ensure it meets standards prior to orientation
- Walk through all amenities daily to ensure they are stocked and in good condition
- Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed
- Follow up with the service team until resolved
- Provide superior customer service to internal and external customers
- Interact with walk-in prospects by showing the property if needed and answering questions about the community
- Receive and greet visitors to the community and answer prospects, residents, and customer inquiries
- Research and prepare reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software
- May interact with walk-in prospects by setting up a self-guided tour, answering questions about the community, lease terms, and local area
- Complete market summary and comp reports as directed
- Comply with all Company policies and procedures related to employment
- Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job
- Perform Resident Service Manager duties in the absence of the Resident Service Manager
- Perform other duties as assigned or as necessary
Requirements:
- High School Diploma or equivalent required
- Associate degree in business administration or equivalent preferred
- Minimum of two years of office experience required
- Minimum of two years' experience in residential properties, rental operations, hotel, or related business operations preferred
- Bilingual (English/Spanish) preferred
- Must have and maintain a valid driver's license unless otherwise noted
UDR is an Equal Opportunity Employer:
UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
-
Bilingual Resident Service Specialist
2 weeks ago
Vergennes, Vermont, United States UDR Full timeJob SummaryWe are seeking a highly skilled Resident Service Specialist to join our team at Addison Apartments at The Park. As a key member of our community team, you will be responsible for providing exceptional customer service to our residents, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesCoordinate responses to...
-
Bilingual Resident Service Specialist
1 month ago
Vergennes, Vermont, United States UDR Full timeJob Title: Resident Service SpecialistUDR is seeking a highly skilled Resident Service Specialist to join our team at Addison Apartments at The Park. As a key member of our community team, you will be responsible for providing exceptional customer service to our residents, ensuring their needs are met, and exceeding their expectations.Key...
-
Bilingual Resident Service Specialist
1 month ago
Vergennes, Vermont, United States UDR Full timeResident Service SpecialistUDR is seeking a highly skilled Resident Service Specialist to join our team at Addison Apartments at The Park. As a key member of our community team, you will be responsible for providing exceptional customer service to our residents, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Coordinate...
-
Bilingual Resident Service Specialist
2 weeks ago
Vergennes, Vermont, United States UDR Full timeJob Title: Resident Service SpecialistUDR is seeking a highly skilled and detail-oriented Resident Service Specialist to join our team at Addison Apartments at The Park.Job Summary:The Resident Service Specialist is responsible for providing exceptional customer service to residents, ensuring their needs are met, and resolving any issues that may arise. This...
-
Bilingual Licensing Coordinator
2 weeks ago
Vergennes, Vermont, United States PrideStaff Full timeBilingual Licensing Coordinator Job DescriptionWe are seeking a highly skilled and detail-oriented Bilingual Licensing Coordinator to join our team at PrideStaff in North Dallas. As a key member of our Contact Center and New Business Department, you will play a critical role in ensuring compliance with life insurance licensing requirements.Key...
-
Community Service Representative
2 months ago
Vergennes, Vermont, United States UDR Full timeJob Summary:The Resident Service Specialist will be responsible for coordinating responses to resident service issues, tracking and following up on move-in satisfaction, and maintaining company customer service standards within the community. This role will also involve completing various administrative functions associated with residents' needs, Move-In...
-
Bilingual Member Service Representative
3 weeks ago
Vergennes, Vermont, United States GreenState Credit Union Full timeJob Title: Bilingual Member Service AssociateGreenState Credit Union is seeking a highly motivated and customer-focused Bilingual Member Service Associate to join our team. As a key member of our team, you will be responsible for providing exceptional service to our members, promoting credit union products and services, and building strong relationships with...
-
Bilingual Customer Service Representative
4 weeks ago
Vergennes, Vermont, United States PrideStaff Full timeJob DescriptionPrideStaff is a national staffing organization that delivers innovative solutions to the challenges employers face every day. We are seeking a highly skilled Bilingual Customer Service Representative to join our team in Addison, Texas. As a Bilingual Customer Service Representative, you will be responsible for managing large amounts of inbound...
-
Guest Services Coordinator
4 weeks ago
Vergennes, Vermont, United States Dream Finders Homes Full timeJob SummaryWe are seeking a highly organized and detail-oriented Receptionist to serve as the first point of contact for visitors and callers at Golden Dog Title & Trust. The ideal candidate will provide exceptional customer service, manage administrative tasks, and maintain a clean and organized office environment.Key ResponsibilitiesAnswer and direct phone...
-
Bilingual Customer Service Representative
4 weeks ago
Vergennes, Vermont, United States PrideStaff Full timeJob OpportunityWe are seeking a highly skilled Bilingual Customer Service Representative to join our team at PrideStaff. As a key member of our Contact Center, you will play a vital role in delivering exceptional customer experiences and ensuring compliance with our client's life insurance licensing requirements.Key Responsibilities:Manage a high volume of...
-
Bilingual Attorney
2 weeks ago
Vergennes, Vermont, United States Jobot Full timeJob Opportunity: Spanish-Speaking Family Law AttorneyWe are a dynamic law firm seeking a highly motivated and bilingual Family Law Attorney to join our team. As a key member of our team, you will be responsible for providing exceptional legal services to our clients while utilizing your Spanish language skills to effectively communicate with our diverse...
-
Bilingual Customer Service Representative
7 days ago
Vergennes, Vermont, United States Integrity Marketing Group Full timeAbout the Role:As a Bilingual Customer Service Representative at Integrity Marketing Group, you will play a vital role in providing exceptional customer service to our clients. Your primary responsibilities will include responding to customer inquiries, managing situations with unhappy customers, and updating clients about our latest products and...
-
Bilingual Attorney
7 days ago
Vergennes, Vermont, United States Jobot Full timeJob Summary:We are seeking a highly skilled Spanish-Speaking Family Law Attorney to join our team at Jobot. As a key member of our growing law firm, you will be responsible for providing exceptional legal services to our clients while working closely with our team to achieve our goals.Key Responsibilities:Represent clients in family law matters, including...
-
Customer Service Intake Coordinator
7 days ago
Vergennes, Vermont, United States Home Care Delivered Full timeAt Home Care Delivered, we are seeking a highly skilled Customer Service Intake Representative to join our team in Addison, TX.This role is responsible for managing and following up on all new customer orders, ensuring compliance with regulatory requirements and company policies.The ideal candidate will have excellent communication skills, with the ability...
-
Service Coordinator
2 weeks ago
Vergennes, Vermont, United States Altorfer Full timeJob SummaryWe are seeking a highly organized and detail-oriented Service Coordinator to join our team at Altorfer. In this role, you will be responsible for providing exceptional customer service, managing work orders, and maintaining accurate records.Key ResponsibilitiesAnswer all incoming calls for Truck Shop and Commercial Engine ShopOpen work orders and...
-
Bilingual Paramedic
7 days ago
Vergennes, Vermont, United States Biolife Plasma Services Full timeAbout the Role:We are seeking a highly skilled and compassionate Bilingual Paramedic to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in supporting plasma center operations and ensuring the highest level of customer service and quality.Key Responsibilities:Determine donor eligibility to donate...
-
Business Operations Coordinator
7 days ago
Vergennes, Vermont, United States Integrity Marketing Group Full timeAbout the RoleAt Integrity Marketing Group, we are seeking a highly organized and detail-oriented Business Operations Coordinator to join our team. As a Business Operations Coordinator, you will play a critical role in ensuring the accuracy and completeness of life insurance applications.Key ResponsibilitiesAnalyze and process incoming life insurance...
-
Customer Service Representative
1 month ago
Vergennes, Vermont, United States Home Care Delivered Full timeCustomer Service Intake RepresentativeHome Care Delivered (HCD) is a leading specialty medical supply distributor that partners with healthcare professionals to provide medical products to patients across the US. We are seeking a Customer Service Intake Representative to join our team at our Addison, TX office.Key Responsibilities:Manage and follow up on new...
-
Bilingual Data Entry Specialist
2 weeks ago
Vergennes, Vermont, United States PrideStaff Full timeJob SummaryPrideStaff is seeking a highly motivated and detail-oriented Bilingual Data Entry Specialist to join their team in Irving. As a key member of the Contact Center and New Business Department, you will be responsible for ensuring compliance with life insurance licensing and providing exceptional customer service to clients.The ideal candidate will...
-
Retail Sales Associate Spanish Bilingual
1 month ago
Vergennes, Vermont, United States Quality Talent Group Full timeUnlock Your Potential as a Verizon Retail Sales AssociateAre you passionate about technology and customer service? Do you have a knack for building relationships and driving sales? We're seeking a talented Retail Sales Associate to join our team at Verizon!About the Role:As a Retail Sales Associate, you'll be the face of Verizon, working closely with...