Bilingual Resident Service Coordinator

2 months ago

Vergennes, Vermont, United States UDR Full time

Job Summary:

The Resident Service Specialist will be responsible for coordinating responses to resident service issues, tracking and following up on move-in satisfaction, and maintaining company customer service standards within the community. This role will also involve completing various administrative functions associated with residents' needs, move-in coordination, and Onesite responsibilities.

Key Responsibilities:

  • Coordinate responses to resident service issues and track and follow up on move-in satisfaction
  • Maintain company customer service standards within the community
  • Complete various administrative functions associated with residents' needs, move-in coordination, and Onesite responsibilities
  • Provide coordination to ensure high-quality resident customer service
  • Perform administrative tasks, such as scanning documents and overseeing pending tasks
  • Guide walk-in traffic and minimize wait times
  • Handle walk-in resident concerns with the Resident Service Manager and/or Community Director
  • Ensure that all voicemails, texts, emails, and other resident and community communications are checked and responded to within established time guidelines
  • Organize incoming packages systematically and distribute as needed
  • Work closely with the Business Manager, Centralized Admin, Centralized Sales, and Renewal teams to ensure leasing and renewal goals are met
  • Utilize CRM to effectively manage resident relations, service requests, and resident communications
  • Walk through the move-in ready apartment to ensure it meets standards prior to orientation
  • Walk through all amenities daily to ensure they are stocked and in good condition
  • Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed
  • Follow up with the service team until resolved
  • Provide superior customer service to internal and external customers
  • Interact with walk-in prospects by showing the property if needed and answering questions about the community
  • Receive and greet visitors to the community and answer prospects, residents, and customer inquiries
  • Research and prepare reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software
  • May interact with walk-in prospects by setting up a self-guided tour, answering questions about the community, lease terms, and local area
  • Complete market summary and comp reports as directed
  • Comply with all Company policies and procedures related to employment
  • Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job
  • Perform Resident Service Manager duties in the absence of the Resident Service Manager
  • Perform other duties as assigned or as necessary

Requirements:

  • High School Diploma or equivalent required
  • Associate degree in business administration or equivalent preferred
  • Minimum of two years of office experience required
  • Minimum of two years' experience in residential properties, rental operations, hotel, or related business operations preferred
  • Bilingual (English/Spanish) preferred
  • Must have and maintain a valid driver's license unless otherwise noted

UDR is an Equal Opportunity Employer:

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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