Client Relations Coordinator
2 months ago
The Cary Company is on the lookout for a motivated and dynamic individual to enhance our operations as a Customer Relations Specialist. This role is ideal for those who excel in multitasking while delivering exceptional customer service. We value candidates who possess strong business insight and can contribute positively to our vibrant culture. The selected individual will be expected to think beyond their immediate responsibilities and grasp the broader objectives of the organization.
Key Responsibilities:
- Foster repeat business by prioritizing outstanding service, responding promptly and professionally to customer inquiries through various communication channels.
- Efficiently manage order processing and transactions.
- Monitor and inform customers about order statuses and delivery schedules by liaising with logistics and shipping partners.
- Ensure precise and timely order fulfillment by working closely with sales and warehouse teams.
- Enhance overall customer experience and service efficiency through collaboration with cross-functional teams.
- Address customer complaints and concerns in a diplomatic and effective manner.
- Maintain organized and accurate customer records within the CRM system.
- Suggest new products or services by identifying relevant features and benefits.
- Continuously seek opportunities to improve customer satisfaction and loyalty.
- Bachelor's degree.
- Experience in a customer service role is advantageous.
- Exceptional communication and interpersonal skills.
- Strong problem-solving capabilities with a customer-centric approach.
- Proficiency in customer service software and Microsoft Office Suite.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Detail-oriented with a high degree of accuracy in order processing.
- Knowledge of packaging materials and products is a plus.
- Bilingual proficiency in Spanish/English is an advantage.
- Comprehensive Medical, Dental, and Vision Insurance.
- Life and Supplemental Insurance.
- 401K Plan.
- Short-Term Incentive Program.
- Profit Sharing.
- Health Reimbursement Arrangement.
- Cafeteria Plan.
- Seasonal company-sponsored events.
- Work/Life Balance initiatives.
- Childcare Reimbursement Program.
- Flexible Scheduling Options after one year of employment.
- Established in 1895.
- Significant growth from 30 employees in 2005 to over 240 currently.
- Specializes in distributing rigid packaging products and industrial filtration.
- Offers a newly renovated corporate office and warehouse.
- Emphasizes a strengths-based approach to employee development.
- Privately owned with a focus on autonomy, connectedness, and confidence in roles.
- A positive and optimistic attitude.
- Open-mindedness while seeking to improve systems.
- A curious and inquisitive nature.
- A customer-focused mindset to facilitate ease of business.
- Supportiveness towards colleagues.
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