NOC Operations Manager

1 week ago


Clinton, New Jersey, United States Randstad Full time

Job Overview:
Our client, a distinguished managed services provider, is celebrated for its exceptional service and rapid expansion in the NY/NJ region. As a NOC Operations Manager, you will be instrumental in enhancing service delivery, fostering platform innovation, and managing customer experience for our managed services division.

In this role, you will lead a team of skilled engineers in a vibrant and fast-paced environment, ensuring superior service while acting as the primary escalation point for the team. With accolades such as the HPE Solution Provider of the Year for North America in both 2020 and 2023, our client presents an exciting career trajectory where your enthusiasm and expertise will be highly appreciated and continuously nurtured.

Key Responsibilities:

  • Oversee and manage all NOC operations, ensuring adequate staffing and talent for effective daily management of customer infrastructure.
  • Establish, implement, and uphold processes, policies, and procedures to enhance NOC performance, scalability, and responsiveness.
  • Ensure compliance with all service level agreements and escalate issues as necessary.
  • Monitor and report on operational metrics to ensure adherence.
  • Recruit, develop, and retain a highly responsive and customer-centric engineering team to ensure efficient departmental operations.
  • Assess, recommend, and manage tools, systems, and procedures for dynamic issue resolution and customer service management.
  • Guarantee all team members are effectively utilized and performing at their best.
  • Regularly assess team competencies and implement training plans to enhance their skills.
  • Conduct regular training sessions on procedures and processes for staff.
  • Manage relationships with all NOC vendors and set operational expectations.
  • Drive continuous improvement initiatives within the NOC.
  • Identify opportunities for enhancement and efficiency, prioritize improvements, and oversee their execution.

Position Requirements:
  • Bachelor's degree in computer science or equivalent industry certifications and experience.
  • 5-7 years of experience in IT support services, with prior experience in a leadership or supervisory role.
  • Self-motivated and disciplined, with the ability to organize and prioritize tasks effectively.
  • Creative and flexible thinker.
  • Ability to make quick decisions and take initiative.
  • Capability to work independently as well as collaboratively within a team.
  • Eagerness to learn new technologies and products swiftly, often without formal training.
  • Exceptional written and verbal communication skills.
  • Ability to clearly communicate service issues to clients, team members, and senior management.
  • Professional interaction with clients is essential.

Technologies Managed by NOC:
  • Servers, Storage, Networking (HPE - Platinum Partner)
  • Networks (Aruba, Fortinet, Cisco, Meraki)
  • Firewalls (Fortinet, Palo Alto, Cisco, SonicWall)
  • Microsoft Solutions for On-Premises (Active Directory, Servers, Desktops)
  • Microsoft Cloud Solutions (M365, Azure, EntraID)
  • VMware Solutions (vCenter, ESXi, VSAN)
  • Backup and Disaster Recovery (Veeam, Datto, Zerto)
  • VDI (Citrix, Horizon, Microsoft RDS)
  • Private Cloud Solutions

Qualifications:
  • Experience level: Experienced
  • Minimum 6 years of experience
  • Education: Bachelor's degree

Skills:
  • Managerial experience
  • Network Security expertise

Equal Opportunity Employer: We welcome applicants from all backgrounds and ensure that our hiring process accommodates the needs of all candidates. If you require assistance during your application or interview process, please reach out for support.

  • Clinton, New Jersey, United States Republic Services Full time

    Position Overview:The CDL Class B Waste Collection Operator is responsible for the safe operation of collection vehicles while delivering efficient and courteous waste removal services to our valued customers.Key Responsibilities:Conduct thorough pre- and post-operation inspections of the vehicle to ensure compliance with safety standards.Safely navigate...


  • Clinton, New Jersey, United States Madison Honda Full time

    Automotive Dealership Office Management SpecialistWe are seeking a qualified Automotive Dealership Office Management Specialist with extensive experience in finance and operational leadership. Candidates with a background in the automotive sector will be prioritized.This role requires collaboration with General and Department Managers to pinpoint operational...

  • Credit Analyst II

    5 days ago


    Clinton, New Jersey, United States Unity Bank Full time

    Job SummaryUnity Bank is seeking a highly skilled Credit Analyst II to join our Commercial Lending team. As a Credit Analyst II, you will play a critical role in the quantitative and qualitative analysis of commercial loan requests, ensuring the bank's risk management and lending strategies are aligned with our business objectives.Key...


  • Clinton, New York, United States Access Federal Credit Union Full time

    Job SummaryWe are seeking a highly skilled and experienced Assistant Head Teller to join our team at Access Federal Credit Union. As a key member of our operations team, you will be responsible for supervising the activities of the teller operations area, ensuring accurate and prompt member service, and maintaining the vault.Key ResponsibilitiesSupervise...


  • Clinton, New York, United States POWERLINE CONSTRUCTORS INC Full time

    Job SummaryPower Line Constructors Inc. is seeking a skilled and experienced Crane/Boom Truck Operator to join our team. As a key member of our construction team, you will be responsible for operating cranes and boom trucks to lift and place heavy equipment and materials at construction sites.Key ResponsibilitiesOperate cranes and boom trucks to lift and...

  • Reception Coordinator

    2 weeks ago


    Clinton, New Jersey, United States Hunterdon Healthcare Full time

    Position OverviewThe Reception Coordinator plays a crucial role in ensuring a welcoming environment for all visitors. This position involves various administrative tasks that support the overall operations of the facility.Key ResponsibilitiesWelcoming Visitors: Greet patients, members, and guests both in-person and over the phone with professionalism and...

  • Reception Coordinator

    2 weeks ago


    Clinton, New Jersey, United States Hunterdon Healthcare Full time

    Position OverviewThe Reception Coordinator plays a crucial role in providing exceptional service to our members, guests, and patients. This position involves a variety of clerical and administrative tasks that ensure a smooth operation at the front desk.Key ResponsibilitiesWelcoming Visitors: Greet patients, members, and visitors in a friendly and...


  • Clinton, New York, United States NextGen Car Care Full time

    Job Summary:NextGen Car Care is seeking an experienced and highly motivated Automotive Service Director to oversee all aspects of our service department, ensuring the highest level of customer satisfaction and maximizing profitability.This is a full-time, individual contributor role in the fast-paced and ever-evolving automotive industry.Key...


  • Clinton, New Jersey, United States Med Screen Laboratories Inc Full time

    Position OverviewWe are looking for a dedicated Specimen Collection Specialist to contribute to our operations.Core Responsibilities:Oversee the collection, processing, and management of urine and COVID-19 specimens.Adhere to established protocols to accurately identify patients.Ensure proper labeling and documentation of all specimens.Exhibit exceptional...


  • Clinton, New York, United States Brookdale Senior Living Full time

    **Job Summary**As a key member of the Brookdale Senior Living team, the **Maintenance Operations Manager** will oversee the maintenance and repair of our communities' buildings and grounds. This role is responsible for ensuring that all maintenance activities are conducted in accordance with current federal, state, and local standards and regulations.**Key...


  • Clinton, New Jersey, United States Republic Services Full time

    About the CompanyRepublic Services, Inc. is a leading provider of environmental solutions and waste management services. With a strong commitment to sustainability and customer satisfaction, we strive to create a more circular and decarbonized world.Our MissionWe aim to deliver exceptional service to our customers, while promoting environmental...

  • Station Head

    5 days ago


    Clinton, New Jersey, United States chiefofstaff Full time

    Job SummaryWe are seeking a highly skilled and experienced Station Chef to join our team at Chief of Staff. As a Station Chef, you will be responsible for overseeing the culinary operations of our food service team, ensuring that our clients receive exceptional dining experiences.Key ResponsibilitiesManage and coordinate the preparation and presentation of...


  • Clinton, New Jersey, United States Unity Bank Full time

    Position OverviewThe BSA Analyst I plays a crucial role in performing due diligence to uncover potential activities related to money laundering, terrorist financing, and drug trafficking, ensuring adherence to applicable laws and regulations. This position aids in identifying high-risk accounts and contributes to the risk assessment process.Key...


  • Clinton, New Jersey, United States Unity Bank Full time

    Position Overview The Commercial Credit Analyst is tasked with conducting both quantitative and qualitative evaluations of applicants seeking commercial financing. The individual will analyze the character, capacity, capital, collateral, and conditions surrounding loan applications, ultimately preparing comprehensive credit proposal packages that recommend...

  • RN Unit Manager

    38 minutes ago


    Clinton, New York, United States Katherine Luther Residential Full time

    Job SummaryKatherine Luther Residential seeks a highly skilled and experienced RN Unit Manager to oversee the daily operations of our Geriatric Nursing Unit. As a key member of our healthcare team, you will be responsible for ensuring the highest level of care and service to our residents.Key ResponsibilitiesLeadership and ManagementEstablish and implement...

  • RN Unit Manager

    4 days ago


    Clinton, New York, United States Katherine Luther Residential Full time

    Job SummaryKatherine Luther Residential seeks a highly skilled and experienced RN Unit Manager to oversee the daily operations of our Geriatric Nursing Unit. As a key member of our healthcare team, you will be responsible for ensuring the highest level of care and service to our residents.Key ResponsibilitiesLeadership and ManagementEstablish daily...


  • Clinton, New Jersey, United States Unity Bank Full time

    Job OverviewPosition SummaryThe Mortgage Finance Advisor plays a crucial role in fostering and expanding lucrative residential lending partnerships. This position involves the origination and pre-qualification of mortgage loans, ensuring adherence to established policies and procedures while fulfilling customer requirements.Key ResponsibilitiesOriginate...


  • Clinton, New Jersey, United States Unity Bank Full time

    Job OverviewPosition SummaryThe Mortgage Financing Advisor plays a crucial role in cultivating and expanding profitable residential lending connections. This position is tasked with the origination and pre-qualification of mortgage loans, ensuring that objectives are achieved while adhering to all relevant policies and procedures, and addressing customer...


  • Clinton, New Jersey, United States Unity Bank Full time

    Job OverviewPosition SummaryThe Mortgage Financing Advisor plays a crucial role in fostering and expanding lucrative residential lending connections. This position involves the origination and pre-qualification of mortgage loans, ensuring adherence to established goals, compliance with relevant policies and procedures, and addressing customer requirements...


  • Clinton, New York, United States Access Federal Credit Union Full time

    Job SummaryAccess Federal Credit Union is seeking a highly skilled Card Services Processor to join our team. As a Card Services Processor, you will be responsible for performing various credit and debit card duties in a timely and accurate manner.Key ResponsibilitiesPrimary Responsibilities:Research and resolve member inquiries regarding credit and debit...