Transportation Equipment Network Operations Assistant

1 week ago


Zionsville, Indiana, United States Transporation Equipment Network Full time
Job Summary

The Operations Assistant collaborates with clients and company resources to offer timely, quality service and identify any existing issues or areas for improvement.

Key Responsibilities
  • Customer Service: Provide prompt, top-notch service to clients and company resources, identifying any issues or opportunities for enhancement.
  • Trailer Inspections: Inspect both the interior and exterior of trailers (inbound and outbound) with customers, highlighting hub readings, emergency contact information, and the overall condition of the trailer inside and out.
  • Transaction Processing: Complete transactions with accurate rates, outlining rental policies and procedures, validating credit and insurance, and securing customer approval.
  • Damage Assessment: Review customers' driver's licenses to verify identification authenticity and CDL license status, and ensure adherence to Star Leasing Co.'s invoicing policies and procedures.
  • Service Work Orders: Generate service work order write-ups in Star Leasing's system (Anzio) for trailers requiring maintenance upon arrival at the yard, and provide a copy to the service manager promptly.
  • Estimates and Approvals: Provide customers with estimates within 48 hours of the request and receive approval within 96 hours, communicating the approved estimated cost effectively.
  • Tire Inventory Management: Conduct daily tire inventory checks and reconciliations as directed by the operations manager, accurately process tire inventory purchase orders, and record Part #'s on each tire.
  • Equipment Coordination: Coordinate daily operations of Star Leasing Co. equipment, personnel, tractors, and external vendors used for trailer deliveries and pick-ups, as well as service vehicles for routine and emergency repairs.
  • Record Keeping: Maintain records of driver hours and moves for insurance and accounting purposes.
  • Operational Efficiency: Assist the Operations Manager in maintaining and repairing all trailers at remote sites, ensuring PM's are up to date at 90%, and upholding various operational efficiencies and benchmarks set by the Operations Manager or Branch Manager.
Requirements
  • Education: Bachelor's degree from a reputable university, or one to two years of relevant experience, or equivalent combination of education and experience.
  • Skills: Proficiency in reading, analyzing, and interpreting business journals, technical procedures, or regulations; ability to draft reports, business correspondence, and manuals; strong communication skills to present information and address inquiries from managers, clients, customers, and the public effectively.
  • Physical Requirements: While performing duties, the employee must stand, walk, sit, use hands to handle, reach, and communicate effectively; occasionally required to climb, balance, stoop, kneel, or crawl; lift and move objects up to 40 pounds occasionally.


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