Customer Service Representative

11 hours ago


West Bridgewater, Massachusetts, United States Brockton Hospital Full time
Job Summary

Brockton Hospital is seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our Revenue Cycle department, you will be responsible for providing exceptional customer service to patients and families, ensuring a positive experience throughout their healthcare journey.

Key Responsibilities
  • Research and resolve patient account inquiries in a timely and professional manner
  • Verify insurance coverage and benefits as needed
  • Respond to patient questions and concerns in a courteous and empathetic manner
  • Process payments from patients and other stakeholders
  • Identify trends and opportunities for improvement, collaborating with the Director of Revenue Cycle to implement changes
  • Set up budget plan accounts and discount payment applications
  • Prepare write-off requests and financial data changes
  • Research and resolve returned mail correspondence
Requirements
  • High school diploma or equivalent required
  • Previous customer service or billing experience in a healthcare environment preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic knowledge of PC software and Microsoft Office
What We Offer

Brockton Hospital is a dynamic and supportive work environment that values our employees' growth and development. As a Customer Service Representative, you will have the opportunity to make a meaningful impact on the lives of our patients and families, while also advancing your career in a rapidly evolving healthcare industry.



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