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Guest Service Representative
2 months ago
Claremont Companies is a privately owned and closely held real estate investment, development, and asset management firm. Our company owns over 60 real estate assets, including hotels, apartments, retail centers, and office buildings.
Job SummaryWe are seeking a Guest Service Representative to join our team at our Residence Inn hotel in Bridgewater, MA. As a Guest Service Representative, you will be the main point of contact for all guest requests and needs, providing exceptional customer service and ensuring a positive experience for our guests.
Responsibilities- Handle Guest Requests: Respond to and resolve guest requests and issues in a timely and professional manner.
- Main Point of Contact: Serve as the primary point of contact for all guest requests and needs, providing information and assistance as needed.
- Courteous Hospitality: Exhibit courteous and professional behavior at all times, ensuring a positive experience for our guests and associates.
- Additional Services: Proactively offer additional services and inform guests of hotel facilities and local attractions.
- Payment Policies: Administer hotel guest payment policies, including handling transactions and resolving any issues that may arise.
- Positive Work Atmosphere: Maintain a positive work atmosphere by acting and communicating in a manner that promotes teamwork and respect among guests, vendors, co-workers, and management.
- Key Security: Maintain the hotel key security system and oversee safe deposit boxes for guests.
- Financial Transactions: Verify credit cards and balance bank accounts at the end of each shift, and run and verify availability reports as needed.
- Emergency Procedures: Know and follow the hotel's emergency procedures in the event of an actual emergency, and notify the appropriate supervisor immediately of any problems with rooms.
- Check-In/Check-Out: Ensure that check-in and check-out processes are efficient and smooth, and that all necessary information is provided to guests.
- Phone System: Have knowledge of the hotel phone system, including transferring calls to rooms and voicemail.
- Mail Distribution: Promptly distribute and notify guests of mail and packages.
- Education: High school graduate or equivalent.
- Language: Must speak, read, write, and understand English.
- Experience: Previous hotel-related experience is desired.
