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Client Service Representative, NEAMC
2 months ago
We are seeking a highly skilled and compassionate Client Service Representative to join our team at Ethos Veterinary Health. As a Client Service Representative, you will play a crucial role in supporting our specialty and emergency departments while providing exceptional customer service to our clients.
Key Responsibilities- Client Education and Support: Provide informative and empathetic support to clients and referring veterinarians regarding our comprehensive services.
- Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
- Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
- Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
- Exceptional Communication Skills: Possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
- Adaptability and Multitasking: Thrive in a fast-paced environment, navigating unexpected situations with ease and versatility.
- Customer Service Excellence: Provide outstanding service, building positive relationships with clients and colleagues alike.
- Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with ease.
Ethos Veterinary Health is a leading network of specialty and emergency hospitals across North America, dedicated to delivering compassionate, unparalleled care and rewarding careers. Our comprehensive services include Emergency, Critical Care, Anesthesia, Surgery, Diagnostic Imaging, and General Practice.
Benefits- Competitive Compensation: $18 - $21 pending knowledge & experience
- Flexible Schedule: Four 10-hour shifts, mainly 10a - 8p, with weekend availability required
- Benefits Package: PTO, Employee & Extended Family Pet Discount, 401k with matching, Medical/Dental/Vision, Health Savings Account/Flex Spending Account, Short & Long Term Disability, Life Insurance, Employee Referral Program, Employee Assistance Program
