Front Desk Host
5 days ago
At HCW Hospitality, we're seeking a skilled Front Desk Host to join our team. As the face of our hotel, you'll deliver personalized service with a smile, ensuring every guest feels at home.
Key Responsibilities:
- Manage check-ins and check-outs with efficiency and accuracy.
- Provide exceptional service, welcoming guests by name when possible.
- Coordinate guest requests and inform them of hotel services, features, and room amenities.
- Prepare, set up, stock, take down, and clean food and beverage areas, adhering to our presentation standards.
- Set up and break down meeting spaces and prepare food for events.
- Perform cashiering tasks, including settling bills and posting charges.
- Respond to fire alarms, guest medical emergencies, and security threats according to specified duties.
- Report items in need of repair and follow all safety procedures.
- Handle guest inquiries and resolve issues in a fast-paced environment with a positive attitude.
Requirements:
- Experience in hospitality or customer service is a plus but not required.
- Eagerness to grow within the company.
- Passion for providing personalized guest service.
- A positive, problem-solving mindset and the ability to thrive in a fast-paced environment.
We're an equal opportunity employer, committed to fostering an inclusive and diverse workplace. If you're passionate about delivering exceptional service and creating memorable experiences for our guests, we'd love to hear from you
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