Veterinary Client Service Coordinator
1 day ago
We are seeking a skilled Client Service Coordinator to join our team at BluePearl Veterinary Partners. As a Client Service Coordinator, you will be the first point of contact for our clients, providing exceptional customer service and ensuring that each client receives the care and attention they need.
Key Responsibilities:
- Greet and make friendly eye contact with every client who enters the hospital
- Offer a warm and professional acknowledgement to each client
- Assess the client's needs and determine whether an emergency arrival is a stat or standard emergency
- Respond to non-patient calls or visitors and connect them to the appropriate team member
- Confirm all appointments in advance and ensure clients receive accurate information about preparing their pet for the appointment
- Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner
- Serve as a liaison between clients and service agencies during the handling of pet remains
Why BluePearl?
- We are passionate about pets and offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food
- We encourage our associates to grow with us through talent development programs and leadership workshops
- We offer annual continuing education allowance, free continuing education sessions, and access to over 2,000 medical journals
- We value our associates' health and well-being by providing health, dental, vision, and life insurance options, flexible work schedules, and paid time off
About BluePearl:
BluePearl Veterinary Partners is a leading provider of veterinary care, dedicated to delivering exceptional patient care and outstanding customer service. We are committed to a diverse work environment in which all individuals are treated with respect and dignity.
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