Client Success Manager

1 week ago


Irvine, California, United States Right-Click Full time
About Right Click

We are a company committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. Our goal is to build a diverse team that represents a variety of backgrounds, perspectives, and skills.

Job Summary

We are seeking a Client Success Specialist to ensure client satisfaction through strategic planning, communication, and high-quality service desk operations. This role focuses on managing client relationships, resolving issues, and maintaining operational excellence.

Key Responsibilities
  • Priority Issues: Identify and resolve urgent client concerns promptly.
  • Client Communication: Serve as the main point of contact for key client relationships, adapting strategies based on client size and needs.
  • Strategic Planning: Develop and implement strategic plans aligned with client goals.
  • Quarterly Reviews: Conduct quarterly meetings to assess progress and adjust strategies.
  • Monthly Reporting: Provide detailed monthly updates to clients and internal stakeholders.
  • Team Leadership: Lead a small team for large clients, ensuring coordinated support.
  • Ticket Review: Ensure service desk tickets meet quality standards through regular reviews.
  • Error Correction: Follow up on errors and maintain accurate documentation.
  • Process Improvement: Suggest and implement process improvements.
  • SLA Compliance: Monitor and follow up on tickets breaching SLA.
Requirements
  • Education: Bachelor's degree in business administration, Information Technology, or a related field.
  • Experience: 2+ years in client success, account management, or service desk operations, with experience in both client management and quality assurance.
  • Skills: Strong strategic thinking, communication, problem-solving, and multitasking abilities. Proficiency in CRM and QA tools.
  • Soft Skills: Positive attitude, proactive, composed, problem solver, customer focused, and comfortable with ambiguity.

We will only consider applicants that complete the assessment. Flexible work from home options available.



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