Catering Operations Supervisor

2 weeks ago

San Diego, California, United States gategroup Full time

We are seeking dedicated and enthusiastic individuals to enhance the quality of our catering services.
This role involves overseeing staff in various operational areas, including dishwashing, beverage service, and transportation logistics. The supervisor ensures that all catering activities are completed efficiently and on schedule.
Annual Salary:

  • $66,560
Benefits Offered:
  • Paid time off
  • 401k plan with company matching
  • Life insurance provided by the company
  • Comprehensive medical, dental, and vision coverage
  • Optional short-term and long-term disability insurance
  • Voluntary life, accident, and hospital insurance plans
  • Employee Assistance Program
  • Commuter benefits
  • Employee discounts
  • Complimentary nutritious meals for operational roles
Key Responsibilities:
  • Lead and manage all employees in the dishwashing and beverage service areas.
  • Ensure adherence to quality production standards across all accounts.
  • Uphold company policies and procedures, along with airline specifications, serving as a knowledgeable resource.
  • Prepare necessary management reports, including attendance and compliance documentation.
  • Oversee safety, quality, and compliance with customer requirements and company policies.
  • Verify that specifications and airline diagrams are accurate and up to date.
  • Ensure all products are labeled according to company procedures.
  • Conduct inventory checks to manage product usage and minimize waste.
  • Complete requisitions for supplies to maintain adequate stock levels.
  • Maintain daily logs and reports as required.
  • Collaborate with maintenance staff to ensure machinery is properly serviced.
  • Manage food costs and other controllable expenses.
  • Work with management to enhance unit performance.
  • Conduct performance evaluations, coaching, and counseling for employees, coordinating with HR as needed.
  • Balance workflow among employees during shifts.
  • Determine staffing needs based on operational demands.
  • Ensure compliance with company wage and hour policies, including breaks and meal periods.
  • Train employees on efficient work practices to maximize productivity.
  • Monitor daily staffing schedules and employee attendance.
  • Focus on employee retention and reducing turnover rates.
  • Ensure compliance with union agreements in employee management.
  • Verify that employees are correctly classified in their roles and pay rates.
  • Adhere to all company policies and training requirements.
Qualifications:

Education:
  • High School Diploma or GED is required.
  • Associate's degree is preferred.
Experience:
  • Minimum of 2 years of supervisory experience in a high-volume food production, manufacturing, or catering environment is preferred.
Technical Skills:
  • Strong leadership skills with the ability to manage a team of over 30 employees.
  • Experience in labor relations is advantageous but not mandatory.
  • Ability to engage with employees at all levels and drive positive changes.
  • Proficiency in training others is essential.
  • Capable of providing constructive feedback regularly.
  • Excellent time management skills with the ability to prioritize tasks effectively.
  • Strong organizational, analytical, and communication skills are required.
  • Innovative mindset to improve operations and work environment.
  • Basic computer skills, including familiarity with Microsoft Office.
  • Ability to obtain ServSafe Certification is required.
  • ServSafe Certification is preferred.
Language Skills:
  • Ability to communicate clearly and effectively in both speaking and writing.
  • Bi-lingual abilities in English and Spanish/Chinese Mandarin/Vietnamese/Hindi/Polish are a plus.
Job Environment:

Employment Type: Full-Time

Travel Requirements: None

Exemption Status: Exempt

Internal Relationships: To be determined

External Relationships: To be determined

Work Environment: Standard office environment

Budget Responsibility: Financial accountability for operational costs

Management Structure:

Direct Supervisor: Operations Manager

Direct Reports: Up to 75 employees, averaging 35 union employees

Team Size: Up to 75 employees

Competencies for Success:
  • Analytical Thinking: Ability to gather and analyze information to solve problems.
  • Team Leadership: Skill in leading and developing team members.
  • Effective Communication: Ability to influence and motivate others.
  • Performance Focus: Commitment to achieving results under pressure.
Core Values:

Employees at gategroup are expected to embody our values of Excellence, Integrity, Passion, and Accountability. We emphasize respect, clear communication, teamwork, attention to detail, accountability, and caring for our colleagues.

The above information outlines the general nature and level of work expected from individuals in this position. It is not an exhaustive list of all responsibilities and skills required. Management reserves the right to modify duties as necessary. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

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