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Lead Catering Coordinator

2 months ago


San Francisco, California, United States McCalls Catering & Events Full time

POSITION: Catering Captain

REPORTS TO: Catering Supervisor & Manager

POSITION SUMMARY:

The Catering Captain plays a pivotal role in orchestrating and delivering exceptional catering services for various events, ensuring a seamless experience that meets client expectations and fosters customer loyalty.

KEY RESPONSIBILITIES:

Responsibilities include, but are not limited to:

  • Overseeing the planning, delegation, and management of catering staff.
  • Monitoring labor expenses to align with established budgets.
  • Engaging actively with both team members and clients throughout events.
  • Arriving on time and dressed in the appropriate uniform as per schedule.
  • Coordinating the collection of all necessary banquet equipment, including utensils, dishware, and serving items.
  • Requesting food and supplies as needed during events.
  • Assisting in the preparation and arrangement of event spaces when required.
  • Participating in pre-event meetings to review event specifics.
  • Adhering to health and safety regulations as mandated by local authorities.
  • Delivering courteous and friendly service consistently.
  • Remaining stationed at designated areas and executing assigned tasks during events.
  • Managing inventory, including counting and requisitioning food and supplies before, during, and after events.
  • Disassembling tables and catering equipment post-event.
  • Cleaning and returning catering items to their designated storage locations.
  • Upholding grooming standards and company policies for self and team members.
  • Performing additional duties as required.

SUPERVISORY DUTIES:

The Catering Captain supervises multiple team members within the Catering Department, ensuring compliance with company policies and legal regulations.

As the event supervisor, responsibilities may encompass planning, conducting walkthroughs, client consultations, developing event documentation, managing labor resources, assigning tasks, addressing concerns, and ensuring smooth event execution while meeting client needs.

QUALIFICATIONS:

To excel in this role, candidates must meet the following criteria:

  • High school diploma or GED equivalent.
  • A minimum of two years of experience in a client-facing service role.
  • Familiarity with catering services and industry terminology.
  • Ability to follow instructions and perform tasks effectively.
  • Possess a friendly demeanor and maintain a professional appearance.
  • Exhibit flexibility and adaptability in a dynamic work environment.
  • Demonstrate motivation, proactivity, and hands-on engagement.
  • Strong verbal, written, and listening communication skills.
  • Proficiency in English to interact with clients and colleagues.
  • Experience with software such as Excel, Word, Outlook, and Visio is preferred.

SKILLS AND ABILITIES:

Essential skills include:

  • Meticulous attention to detail and consistency in service delivery.
  • A positive, customer-focused attitude.
  • Strong understanding of sanitary practices.
  • Commitment to maintaining grooming and dress code standards.
  • A work ethic that prioritizes urgency and quality in teamwork.
  • Ability to collaborate effectively with colleagues.
  • Capability to manage multiple tasks efficiently.
  • Strong time-management skills.

PHYSICAL DEMANDS:

This role requires:

  • Constant standing and walking.
  • Manual dexterity for handling food service items.
  • Frequent lifting of objects weighing up to 15 lbs, occasional lifting of up to 30 lbs, and rare lifting of up to 100 lbs (with assistance).

WORKING ENVIRONMENT:

Work may involve exposure to:

  • Moderate to high noise levels during events.
  • Vibrations from sound equipment.
  • Strobe lights or lasers.
  • Outdoor conditions with varying temperatures.

Vaccination is a job requirement, with accommodations evaluated as per regulations.

CERTIFICATIONS:

Food service handler certification and RBS (ABC) certification are required.

WORKING HOURS:

Travel to and from event locations is necessary. Shifts may vary, requiring flexibility to work nights, weekends, and holidays.

Note: Responsibilities may change based on reasonable accommodations or other factors.



For more information about McCalls Catering & Events, please visit their website.