Vacation Home Portfolio Manager

6 days ago


Astoria, New York, United States Meredith Lodging Companies Full time

Meredith Lodging Companies is a leading provider of vacation home rental management services, with an extensive collection of properties in Oregon.

We take pride in our local approach to property management, striving to deliver exceptional service to our owners and guests. Our team is dedicated to continually raising the bar on quality and excellence.

This role requires someone to oversee their portfolio of vacation homes, ensuring they are managed and maintained to the highest industry standards. You will work closely with our housekeeping and maintenance teams, who provide top-notch care for our properties. Your responsibility will be to guarantee that all furniture, appliances, electronics, kitchen equipment, and personal belongings are kept in pristine condition. This is a customer-centric position, and you will be expected to consistently provide outstanding service and attention to homeowners, addressing their needs and requests promptly.

Compensation

  • $65,000 per year
  • $8,000 bonus potential possible

Responsibilities

  1. Establish daily communication with homeowners through calls, texts, and emails
  2. Monitor, respond to, and correct guest reviews
  3. Review owner statements at the end of each month
  4. Conduct quarterly Quality Assurance visits to homes and report on findings
  5. Create, audit, and process work orders
  6. Schedule and coordinate with vendors
  7. Audit VRBO/Airbnb listings monthly
  8. Prepare daily, weekly, and monthly portfolio performance reports
  9. Ensure accurate filing and electronic record-keeping
  10. Collaborate with the Business Development Team to recruit and onboard new properties
  11. Develop strong relationships with other departments and their managers
  12. Other duties as assigned by management

Key Competencies

  • Organized and detail-oriented individual who ensures tasks are completed accurately
  • Auditing skills - willingness to conduct audits and receive feedback
  • Effective communicator able to engage with homeowners and staff
  • Adaptable and flexible individual who thrives in changing environments
  • Solution-oriented thinker who collects data, analyzes it, solves problems, and improves efficiency
  • Reliable and dependable team player with no attendance issues
  • Achievement-driven individual who sees tasks through to completion and meets goals
  • Self-motivated individual who can work independently and seeks out new challenges
  • Growth-oriented professional who desires continuous learning and skill development

Qualifications

  • High school diploma or equivalent degree required; associate's or bachelor's degree preferred

Skills and Experience

  • Proficient in Microsoft Office applications (Word, Excel, Outlook)
  • Experience in project management a plus
  • Valid driver's license required

Abilities and Working Conditions

  • Ability to communicate effectively both verbally and in writing
  • Capacity to learn and utilize new software and tools
  • Must possess a valid driver's license

Working Environment and Requirements

This full-time role operates from our office, with occasional fieldwork. Standard office equipment is used regularly, including computers, phones, copiers, filing cabinets, and fax machines. Travel to regional offices may be required periodically. Background and motor vehicle checks will be conducted before hiring. Tattoo policies apply. Smoking/vaping is prohibited within company premises, vehicles, and entrances/exits.

Physical Demands and Work Schedule

This job involves mostly sitting and working at a desk but requires occasional walking and standing during inspections. Lifting/moving requirements are generally 25 pounds or less, with occasional need to lift heavier objects. Normal workdays range from eight to nine hours, with flexibility to accommodate workflow demands.

The above description is not exhaustive of all duties and responsibilities required of this role. Management reserves the right to modify or change job descriptions as needed with or without notice. Employment is 'at-will', and nothing in this job description should be construed as a contract for employment for any specified period.

Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount on vacation rentals
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


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