Service Desk Support Specialist
5 days ago
We are seeking a highly skilled Service Desk Technician Overnight to join our team at USI Holdings Corporation. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients and offices across the US.
Key Responsibilities- Provide remote troubleshooting and diagnostic services to resolve technical issues
- Determine the best solution based on customer feedback and technical details
- Walk customers through the problem-solving process and provide accurate information on IT products and services
- Record incident details, problems, and resolutions in Service Now
- Follow up with customers to ensure issues are resolved and provide feedback to internal teams
- Operate in accordance with USI Policies for the Information Security Program (PISP) and USI Standards for the Information Security Program (SISP)
- Stay up-to-date with security updates and improvements, and implement them as necessary
- Protect systems against unauthorized access by defining access controls
- Upgrade systems by implementing and maintaining security and technical controls
- Bachelor's degree in a technical discipline (preferred)
- Prior experience with Microsoft Office and ServiceNow (preferred)
- Previous customer service experience (preferred)
- Strong organizational skills, excellent communication, and people skills
- Ability to work independently and in a team environment
USI Holdings Corporation offers a competitive benefits package, including medical, wellness, dental, and vision coverage, 401(k), flexible spending accounts, short and long-term disability, life insurance, and paid time off.
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