Customer Service Representative Mandarin Language Specialist

2 weeks ago

Washington Highlands Washington DC, United States TechOp Solutions International Full time
{"title": "Customer Service Representative", "description": "Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at TechOp Solutions International. As a Mandarin-speaking representative, you will provide exceptional customer service to travelers around the globe, responding to inquiries and resolving issues in a timely and accurate manner.

Key Responsibilities
  • Provide timely and accurate responses to inquiries from travelers regarding travel and immigration-related topics
  • Assist in identifying multiple questions/concerns/inquiries in email and respond using Government-approved response template language
  • Input correct information into the Customer Database, including use of correct grammar and spelling, accurate selection of all appropriate contact subject categories and a maximum of 5 resolutions, and addition of any notes or comments pertinent to the contact and/or contact record
  • Provide and transfer any reportable communication to the appropriate department
  • Answer customers questions; make referrals: help clarify policies and procedures
  • Provide general travel assistance information
  • Provide information for filing claims with DHS
Requirements
  • Must be a U.S. Citizen
  • Must be able to meet all security eligibility requirements
  • Must be fluent in both English and Mandarin Chinese (language skills will be assessed during the interview phase)
  • Bachelor of Arts or Science from accredited college or university required
  • 2 years of customer service experience required
Additional Skills
  • Ability to maneuver and use web-based applications; possess excellent verbal and vocal skills, exceptional writing skills and technical acumen
About TechOp Solutions International

We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.

", "lang_code": "en-US"}

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