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Bilingual Customer Support Specialist

2 months ago

Washington, Washington, D.C., United States TechOp Solutions International Full time
Job Overview

We are seeking a Customer Service Representative fluent in Mandarin to enhance our support team at TechOp Solutions International. This role offers a unique opportunity to develop your professional skills in a dynamic and fast-paced environment.

Position Highlights:

  • Work remotely while providing essential support to a federal client.
  • Engage with customers through a 24/7 operational information call center, ensuring effective communication and assistance.

Key Responsibilities:

  • Deliver accurate and timely responses to inquiries from travelers worldwide regarding travel applications and immigration services.
  • Assist in live interactions, utilizing provided materials to ensure correct information dissemination.
  • Handle multiple inquiries via email, responding with government-approved templates.
  • Maintain accurate records in the Customer Database, ensuring proper grammar, spelling, and categorization.
  • Facilitate communication between customers and relevant departments.
  • Clarify policies and procedures while providing general travel assistance.
  • Support customers in filing claims with the Department of Homeland Security.
  • Perform additional duties as assigned.

Qualifications:

  • U.S. Citizenship is required.
  • Must meet all security eligibility criteria.
  • Fluency in both English and Mandarin Chinese is essential; language proficiency will be evaluated during the interview.
  • A Bachelor’s degree from an accredited institution is mandatory.
  • A minimum of 2 years of experience in customer service is required.

Preferred Skills:

  • Proficient in navigating web-based applications with excellent verbal and written communication skills.
  • Technical aptitude and strong attention to detail are essential.
  • Selected candidates will undergo a background investigation to meet security requirements.

TechOp Solutions is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.