Customer Service Representative
4 days ago
Job Title: Customer Service Representative - Mandarin Language Specialist
Job Summary:
We are seeking a highly skilled Customer Service Representative with Mandarin language skills to join our team at TechOp Solutions International. As a Customer Service Representative, you will be responsible for providing exceptional customer service to travelers around the globe, responding to inquiries, and resolving issues in a timely and accurate manner.
Key Responsibilities:
- Provide timely and accurate responses to inquiries from travelers regarding travel and immigration-related topics.
- Respond to live contacts and provide assistance to customers via phone, email, or other communication channels.
- Assist in identifying and resolving multiple questions, concerns, and inquiries in email and respond using Government-approved response template language.
- Input correct information into the Customer Database, including use of correct grammar and spelling, accurate selection of all appropriate contact subject categories, and addition of any notes or comments pertinent to the contact and/or contact record.
- Provide and transfer any reportable communication to the appropriate department.
- Answer customer questions, make referrals, and help clarify policies and procedures.
- Provide general travel assistance information.
- Provide information for filing claims with DHS.
Requirements:
- Must be a U.S. Citizen.
- Must be able to meet all security eligibility requirements.
- Must be fluent in both English and Mandarin Chinese (language skills will be assessed during the interview phase).
- Bachelor of Arts or Science from an accredited college or university required.
- 2 years of customer service experience required.
Additional Skills:
- Ability to maneuver and use web-based applications.
- Excellent verbal and vocal skills.
- Exceptional writing skills.
- Technical acumen.
Work Environment:
This position is currently remote, and residency in the DMV is required.
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