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Customer Service Representative

2 months ago

Washington, United States TDCX Inc. Full time
Customer Service Specialist

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

  • Provide timely and effective support to customers via various communication channels
  • Identify customer needs and provide strategic solutions to address their concerns
  • Ensure first contact resolution and effective follow-up with internal departments to ensure case closure
  • Provide constructive feedback to enhance workflow and customer experience
  • Deliver exceptional service to customers, ensuring high levels of satisfaction

Requirements:

  • At least a Diploma or Bachelor's Degree in any field
  • 2 years of working experience in a related field (fresh graduates encouraged to apply)
  • Strong time management skills and motivation to exceed expectations
  • Ability to multitask and use customer information to tailor responses
  • Excellent verbal and written communication skills in English and the language of the supporting market

About TDCX Inc.

TDCX Inc. is a leading provider of customer experience solutions, serving some of the world's best brands from our centers of excellence. We are guided by a talent philosophy, selecting and employing the best professionals to make the outsourcing industry better for our people and clients. Our company has won over 270 industry awards for delivering value-driven by technology and continuously innovating our customer-facing brand solutions.