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Customer Service Representative

2 months ago

Washington Highlands Washington DC, United States TechOp Solutions International Full time
{"title": "Customer Service Representative", "subtitle": "Support Travelers Globally", "content": "

At TechOp Solutions International, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our information call center, you will provide timely and accurate responses to inquiries from travelers around the globe regarding applications developed and managed by DHS to aid in re-entry, visa renewal services, and other travel and immigration related topics.



**Responsibilities:**

* Provide timely and accurate responses to inquiries from travelers
* Assist in identifying multiple questions/concerns/inquiries in email and respond using Government-approved response template language
* Input correct information into the Customer Database, including use of correct grammar and spelling, accurate selection of all appropriate contact subject categories and a maximum of 5 resolutions, and addition of any notes or comments pertinent to the contact and/or contact record
* Provide and transfer any reportable communication to the appropriate department
* Answer customers questions; make referrals: help clarify policies and procedures
* Provide general travel assistance information
* Provide information for filing claims with DHS

**Requirements:**

* Must be a U.S. Citizen
* Must be able to meet all security eligibility requirements
* Bilingual fluency in English/Spanish is required
* Bachelor of Arts or Science from accredited college or university required
* 2 years of customer service experience required
* Demonstrates proficiency in managing complex and high-pressure situations by delivering accurate, calm, and measured responses, with a proven ability to de-escalate challenging calls effectively and maintain composure under stress

**Additional Skills:**

* Ability to maneuver and use web-based applications; possess excellent verbal and vocal skills, exceptional writing skills and technical acumen
* Applicants selected will be subject to a background investigation and need to meet security eligibility requirements

**Equal Opportunity Employer:**

TechOp Solutions International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.

", "lang_code": "en-US"}