Senior Operations Manager

3 weeks ago

Oakland, California, United States Aramark Full time

Job Summary

The Senior Operations Manager is responsible for managing the day-to-day operations of the Satellite Commissary. This includes effectively managing Warehouse Managers, Supervisors, Leads, Drivers, and Warehouse Workers, as well as interfacing with Amtrak personnel. As a senior leader in the operations function, the Senior Operations Manager implements and drives strategies to achieve Company and client objectives.

Key Responsibilities

Manage Warehouse Operations Managers and staff to ensure operational excellence in all warehouse/commissary areas, including satellite areas, efficient operations of warehouse inventory management system (WIMS) and related equipment;
Coach, train, and develop warehouse managers and staff through informal and formal training programs, providing both informal and formal job performance-based feedback;
Ensure compliance with Collective Bargaining Agreement, Disciplinary Guidelines/Work Rules, and Attendance Policy;
Assist GM with problem-solving, evaluating the effectiveness of work methods, procedures, controls, and staffing to achieve accurate and timely movement and processing of product;
Manage warehouse layout to ensure optimal alignment for maximum efficiency;
Recruit, hire, train, coach, and counsel Warehouse staff to provide ongoing support and development;
Leverage leadership skills to set goals for front-line teams and provide regular performance feedback;
Model, lead, and inspire safety leadership and all key initiatives relating to core values to create a positive Commissary work environment;
Ensure 100% implementation of Aramark Safety Programs, State, and Federal Regulations;
Monitor safety, physical security, and operational metrics on a daily, weekly, and monthly basis.

Qualifications

At least 3-5 years of relevant experience leading an operations team;
Key experience in customer service leadership, foodservice or route sales operations, performance management, training, and development of front-line managers/personnel;
Bachelor's degree preferred;
Must have a valid driver's license and be able to obtain DOT certification to operate DOT-regulated vehicles;
Client interaction, communication, organization/time management, multi-tasking, detail-oriented, accuracy-driven, and proficient computer skills are critical to success in this role;
Ability to work efficiently and independently is important as well;
Familiarity with inventory control procedures and experience handling perishable products;
Industry background to include vending, food service, route distribution (e.g., uniform distribution or customer products), retail;
Ability to work various shifts of a 24/7 operation.

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