Security Operations Manager
4 weeks ago
The Security Operations Manager reports to the Senior Vice President of Operations. Key responsibilities include managing daily operational and administrative functions across security contracts, ensuring compliance and identifying deficiencies in a timely manner. The successful candidate will support the VP of Operations in operational decision-making and develop project plans to improve operations capabilities and responsiveness.
Duties/Responsibilities:- Manage daily operational and administrative functions across security contracts
- Keep the SVP of Operations apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner
- Support the VP of Operations operational decision-making process
- Develop and implement project plans for key strategic initiatives designed to improve operations capabilities and responsiveness
- Compile productivity and performance SLAs, KPIs, and dashboard reports to ensure metrics are captured and reported for executive level consumption
- Ensure the highest standards of conduct, appearance, performance, and training are being met at all times
- Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed (e.g. - MS Word, Excel, Access, SharePoint)
- An understanding of security operations and contracts management preferred
- Understand operational KPIs and ability to utilize data to drive operations
- Strong interpersonal, critical thinking and time management skills
- A great communicator that gets the value of teamwork
- Experience in general office setting in a supervisory role preferred
- Comfortable in an ever changing, fast paced, sometimes stressful environment
- Technologically savvy - experienced with MS Office Suite. Working knowledge of technology driven scheduling platforms a plus
- Project management experience. PMP certification a plus
- Adept in leading teams in complex problem solving
- Customer Service orientation required
- Able to interact in a corporate environment and effectively communicate with all levels of management
- Must be flexible and possess the ability to meet deadlines in a high tempo environment
- Excellent time-management, organization and multi-tasking skills required
- A dependable team player with business maturity, enthusiasm, and a positive work attitude
- Ability to work in a matrixed environment
- A positive and upbeat team member
Preferred candidate has either an honorable military discharge, a Bachelor's degree or 5 years' experience in an operations management and project management role.
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