Customer Service Specialist II

2 weeks ago


Katy, Texas, United States Tellus Equipment Solutions Full time
Job Overview

Key Responsibilities:


• Serve as a primary resource for information and training for new Customer Support Representatives.


• Act as the main contact for clients, addressing inquiries and concerns in a timely and professional manner.


• Inform clients about product features and advantages to enhance sales and customer satisfaction.


• Conduct outbound calls for expiring warranty inspections and solicitations.


• Utilize the Expert Alert system to initiate service calls by contacting clients regarding error codes and warnings on their equipment.


• Build and maintain strong relationships with clients, understanding their specific needs and preferences.


• Direct customer complaints to the appropriate Region Operations Managers for thorough investigation and resolution.


• Collaborate with internal teams to ensure efficient handling of service and parts requests.


• Manage documentation for follow-up contacts in the Mass Channel.


• Achieve and surpass monthly targets while enhancing customer satisfaction.


• Respond to phone calls, chats, and customer support emails, addressing branch inquiries or requests for our Region Operations Teams.


• Work with the Customer Support Center Manager to analyze performance metrics and drive improvements.


• Engage in on-the-job training activities, cross-train colleagues on various tasks, and participate in assigned individualized training.


• Maintain a clean, professional, and safe working environment that is welcoming to others.


• Uphold the culture of Tellus Equipment Solutions, emphasizing respect for individuals, service excellence, and commitment to quality.


• Perform additional duties as required.



  • Katy, Texas, United States Tellus Equipment Solutions Full time

    Position OverviewKey Responsibilities:• Serve as a primary resource for information and training for new Customer Support Representatives.• Act as the main point of contact for clients, addressing inquiries and concerns in a timely and professional manner.• Inform clients about product features and advantages to enhance sales and overall customer...


  • Katy, Texas, United States TPI Staffing, Inc Full time

    Office Support Specialist II - West Houston areaTemp to HireCompensation: $20.00 per hourSchedule: Monday - Friday, 8:00 AM - 5:00 PMThis position requires on-site presence in an office setting.Overview: The Office Support Specialist II delivers essential administrative assistance to the organization, concentrating on compliance evaluations and architectural...


  • Katy, Texas, United States Pizza Hut Full time

    Job SummaryThe Server Representative is responsible for providing exceptional customer service and ensuring a positive dining experience for our guests at Pizza Hut. This role requires a high level of energy, enthusiasm, and attention to detail.Key ResponsibilitiesTake Orders and Deliver FoodAcknowledge customers with a smile and take food and drink orders...


  • Katy, Texas, United States SpinXpress Full time

    Job OverviewSpinXpress is seeking a committed and customer-focused Facility Specialist to enhance our operations.As a Facility Specialist, your primary duties will encompass ensuring accurate order processing, maintaining a clean and organized workspace, and providing essential support to our patrons during their visits.This entry-level position offers a...


  • Katy, Texas, United States Midas Auto Service - JC Full time

    About Midas Auto Service - JCAt Midas Auto Service - JC, we are committed to delivering exceptional service to our customers' vehicles, focusing on inspection, diagnosis, and repair. Our team leverages extensive experience and ASE Certifications to ensure high-quality automotive care.Position OverviewWe are seeking skilled automotive maintenance specialists...


  • Katy, Texas, United States Christian Brothers Automotive Full time

    Position Title:Automotive Service SpecialistOverview:Join a thriving team at Christian Brothers Automotive, where we prioritize a family-like atmosphere for our technicians. Our facilities are known for their high volume and commitment to excellence in automotive repair.Job Summary:We are seeking passionate and enthusiastic Automotive Service Specialists who...

  • Service Advisor

    7 days ago


    Katy, Texas, United States Ron Hoover Full time

    Job OverviewRon Hoover Companies is seeking a skilled Service Advisor to join our team in Katy, TX. As a Service Advisor, you will play a critical role in ensuring exceptional customer experiences and driving business growth.Key ResponsibilitiesCustomer Engagement: Greet customers professionally, build rapport, and establish trust to drive customer...

  • Service Advisor

    1 week ago


    Katy, Texas, United States Ron Hoover Full time

    Job OverviewRon Hoover Companies is seeking a skilled Service Advisor to join our team in Katy, TX. As a Service Advisor, you will play a critical role in ensuring exceptional customer experiences and driving business growth.Key ResponsibilitiesCustomer Engagement: Greet customers professionally, build rapport, and establish trust to foster long-term...


  • Katy, Texas, United States Kirsten and Associates Full time

    Position OverviewThis role is fully remote.About Kirsten and AssociatesKirsten and Associates specializes in providing critical roadside assistance to clients who possess emergency roadside benefits through their automotive insurance policies or new vehicle ownership packages. A significant number of leading insurance providers rely on our services to...


  • Katy, Texas, United States Ed Perez - State Farm Agency Full time

    Job OverviewEd Perez – State Farm Agency is seeking a dedicated Bilingual Insurance Customer Service Representative. The ideal candidate will possess experience in property and casualty insurance and be willing to obtain the necessary licenses for this role.As a vital member of our agency, you will foster and enhance customer relationships within the...


  • Katy, Texas, United States Ed Perez - State Farm Agency Full time

    Job OverviewEd Perez – State Farm Agency is seeking a dedicated Bilingual Insurance Customer Service Representative. This role is ideal for an experienced professional in property and casualty insurance who is either licensed or willing to obtain the necessary licensing.As a member of our agency, you will foster and enhance customer relationships within...


  • Katy, Texas, United States OverBytes IT Solutions Full time

    Job OverviewOverBytes IT Solutions is in search of an IT Support Field Service Specialist / Network Administrator. This role is crucial for ensuring the design and integrity of client systems, which includes both customer-provided and hosted software. The specialist will provide technical assistance primarily for system and network inquiries, as well as...


  • Katy, Texas, United States H-E-B, L.P. Full time

    About the RoleWe are seeking a highly motivated and customer-focused Food Service Specialist to join our team at H-E-B, L.P. As a Food Service Specialist, you will be responsible for providing exceptional customer service, preparing and packaging food products, and maintaining a clean and safe work environment.Key ResponsibilitiesProvide superior customer...


  • Katy, Texas, United States CDE Consulting Inc Full time

    Job OverviewAre you a motivated individual with a competitive edge? Are you seeking a fulfilling career opportunity?Join our dynamic marketing and sales team at CDE Consulting Inc. Our Sales and Customer Engagement Specialists thrive in a vibrant environment, directly interacting with customers on the sales floor. We are in search of an enthusiastic and...


  • Katy, Texas, United States Sonepar Full time

    About Sonepar and Cooper ElectricSonepar is a global leader in electrical distribution, with a presence in over 100 countries. Cooper Electric, a subsidiary of Sonepar, has been serving the New Jersey, New York, and Pennsylvania markets for over 50 years, providing expert electrical supplies, service capabilities, and innovative solutions.Job SummaryWe are...


  • Katy, Texas, United States Domino's Pizza LLC Full time

    Job Summary:At Domino's Pizza LLC, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Provide friendly, courteous, and professional...


  • Katy, Texas, United States Bass Pro Shops Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, promoting our CLUB program, and ensuring a positive shopping experience for all customers.Key ResponsibilitiesProvide...


  • Katy, Texas, United States Mr. Handyman International, LLC Full time

    Job Summary:As a key member of the Mr. Handyman International, LLC team, the Customer Service Representative will play a vital role in leading management and scheduling efforts. This includes handling inbound and outbound customer communications, organizing work, and managing schedules for our Service Professionals.Key Responsibilities:Follow-up on estimates...


  • Katy, Texas, United States Hanna Huang - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as an Assistant Office Manager at Hanna Huang - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional client experiences and contributing to the growth of our successful insurance agency.Key ResponsibilitiesCustomer...


  • Katy, Texas, United States Lyn Stegall - State Farm Agent Full time

    Job Description**Position Overview:**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Lyn Stegall - State Farm Agent. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and...