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Customer Service Representative

2 months ago

Katy, Texas, United States Hanna Huang - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as an Assistant Office Manager at Hanna Huang - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional client experiences and contributing to the growth of our successful insurance agency.

Key Responsibilities
  • Customer Relationship Building
    • Establish and maintain strong relationships with customers, providing personalized service and follow-up as needed.
  • Customer Service
    • Provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Insurance Education
    • Use a customer-focused, needs-based review process to educate customers about insurance options, promoting informed decision-making.
  • Communication and Teamwork
    • Utilize exemplary communication skills to efficiently meet customer needs, while promoting the development of our business and collaborating with other agency team members.
Requirements
  • Customer Service Commitment
    • Dedicated to delivering exceptional customer service, with a strong focus on meeting customer needs and exceeding expectations.
  • Communication and Interpersonal Skills
    • Excellent communication skills, with the ability to effectively relate to customers, answer their questions, and anticipate their needs.
  • Problem-Solving and Adaptability
    • Proactive in problem-solving, with the ability to adapt to changing situations and priorities.
Benefits
  • Competitive Compensation
    • Hourly pay plus commission/bonus structure, providing opportunities for growth and financial rewards.
  • Professional Development
    • Growth potential and opportunities for advancement within the agency, promoting career growth and development.
  • Work-Life Balance
    • Paid time off (vacation and personal/sick days), allowing for a healthy work-life balance.
  • Health and Wellness
    • Health benefits, supporting the well-being of our team members.