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Customer Service Specialist

2 months ago

Katy, Texas, United States Pizza Hut Full time

Job Summary

The Server Representative is responsible for providing exceptional customer service and ensuring a positive dining experience for our guests at Pizza Hut. This role requires a high level of energy, enthusiasm, and attention to detail.

Key Responsibilities

  • Take Orders and Deliver Food
    • Acknowledge customers with a smile and take food and drink orders in a prompt and efficient manner.
    • Deliver food and drink orders to tables in a timely and accurate manner.
  • Provide Excellent Customer Service
    • Refill drinks and be attentive to customers' other needs, ensuring their satisfaction and loyalty to Pizza Hut.
    • Pre-bus tables and deliver guest checks in a timely and accurate manner.
  • Maintain a Clean and Safe Environment
    • Bus tables and fulfill assigned closing aide work, ensuring a clean and safe dining environment for our guests.

Requirements

  • Physical Requirements
    • Stand for long periods of time (66%-100% of time) while working behind the register or greeting and serving customers.
    • Walk around the restaurant facility (66%-100% of time) to ensure efficient service and maintain a clean environment.
    • Bend, stoop, and squat (33%-66% of time) while wiping tables and chairs, grabbing for menus and silverware, and reaching for various items throughout the shift.
    • Push and pull equipment (1%-33% of time) while performing cleaning duties.
    • Reach above shoulders (1%-33% of time) to retrieve items above shoulder level.
    • Grasp and grip various items (33%-66% of time) such as menus, silverware rolls, coin rolls, money, serving plates, trays, glasses, utensils, and cleaning rags.
    • Use finger dexterity (66%-100% of time) for tasks such as typing, writing, gripping, cleaning, and turning off and on lights.
    • Operate a cash register and tea machine (33%-66% of time).
    • Lift and carry objects (1%-33% of time) weighing between 50 and 10 pounds, and handle objects weighing 10 pounds or less (33%-66% of time).
  • Vision Requirements
    • See details (66%-100% of time) such as tables and tickets.
    • See beyond arm's length (66%-100% of time) to see personnel and customers.
  • Hearing Requirements
    • Hear customers and other personnel (66%-100% of time) to communicate effectively.
  • Speaking Requirements
    • Speak with customers and other personnel (66%-100% of time) to communicate effectively.