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Operations Coordinator

2 months ago

Minneapolis, Minnesota, United States Sightpath Medical Full time
Job Overview

Sightpath Medical is seeking a highly skilled and detail-oriented Operations Coordinator to join our team. As a key member of our operations team, you will be responsible for providing logistical support to our customers, ensuring seamless service delivery and exceptional customer experience.

Key Responsibilities
  • Logistical Support
    • Coordinate surgery dates with assigned customers to ensure timely and efficient service delivery.
    • Analyze service routes to optimize compliance with Department of Transportation regulations and minimize costs.
    • Maintain accurate and up-to-date customer demographic information in our database.
  • Customer Service
    • Serve as the primary point of contact for customer inquiries and concerns, providing prompt and professional support.
    • Drive customer retention by offering additional support and resources as needed.
    • Collaborate with our marketing team to develop and provide standardized practice development tools.
  • Qualifications
    • Excellent customer service and relationship-building skills.
    • Strong multi-tasking and problem-solving abilities, with a focus on strategic thinking.
    • Ability to handle emergencies calmly and logically, ensuring effective communication with all stakeholders.
    • Proactive and high-energy individual with a keen attention to detail.
    • Self-directed and motivated, with a strong ability to adapt to changing priorities and environments.
    • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
    • Proficiency in Microsoft Office and other relevant software applications.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A 401(k) plan and health savings account.
  • A health and wellness program to support your physical and mental well-being.

Sightpath Medical is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.