Operations Coordinator

3 days ago

Minneapolis, Minnesota, United States Signal Security Full time
Job Summary

The Coordinator is responsible for planning, coordinating, directing, and managing daily site activities for assigned work by Dedicated Officers. This role assists the Director in ensuring operational efficiency, ensuring all on-site services run smoothly and effectively. The Coordinator will work closely with the Director to manage efficiency, oversee maintenance, and condition of all Franchise equipment.

Key Responsibilities
  • Oversee the overall quality of service to assigned accounts/clients.
  • Direct accountability for Labor Efficiencies, Dedicated Shift completion, Employee Retention, Customer retention, Daily sales outstanding, and A.R Over 90 days.
  • Develop officers/Supervisors for success to impact Client service quality, including hiring, training, scheduling, site instructions, oversight, Coaching and communication.
  • Work alongside the Director through the hiring, onboarding process, and reviews.
  • Continuously improve processes, quality of service, and operational efficiency.
  • Support and oversee officer continued development and performance management.
  • Ensure all shifts are filled at least one month in advance, reviewing and approving time off requests from Branch Supervisors and below.
  • Daily review of activity and incident reports, communicating needs accordingly between clients and upper management.
Requirements
  • High school diploma or GED.
  • Bachelor's degree preferred.
  • 2+ years of Management or leadership experience.
  • Employment is contingent upon the results of background check and drug screen.
  • Complete training modules within first month.
  • Excellent organization, oral, and written communication skills.
  • Ability to adapt to established procedures and to help identify and solve problems.
  • Demonstrates a commitment to service, organization values, and professionalism through appropriate conduct and demeanor.
  • Must be able to move equipment weighing up to 20 pounds.
  • Must have valid driver's license and good driving record.
  • Must have reliable transportation.
Signal Security is an Equal Opportunity Employer

Signal Security is committed to diversity and inclusion. We are an equal opportunity employer and welcome applications from diverse candidates. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

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