Front Desk Specialist

6 days ago


Orlando, Florida, United States Community Health Centers Full time
{"Job Title": "Front Desk Specialist", "Job Summary": "As a Front Desk Specialist at Community Health Centers, you will be responsible for providing exceptional patient service and support to our patients and staff. Your primary responsibilities will include greeting patients, patient registration, financial counseling, and maintaining accurate patient records. You will also be responsible for resolving patient requests, questions, and complaints, and providing prompt and accurate service to promote patient loyalty.", "Responsibilities": "
  • Accurately perform job duties at a Center with 5 or more scheduling templates or requires both medical and dental front desk responsibilities.
  • Participate in team meetings to communicate and address patient care and operational requirements.
  • Provide excellent customer service and resolve patient requests, questions, and complaints.
  • Obtain accurate patient demographic information and pharmacy of choice.
  • Collect applicable co-pays and verify patient insurance coverage.
  • Accurately schedule all patient appointments and record cancellations and No Show's.
  • Post charges, cancellations, and accept patient payments.
  • Prepare revenue for bank deposit and balance daily Operator/Location Close Report.
", "Requirements": "
  • High school diploma or equivalent required.
  • 1 year of front office experience including Electronic Medical Records preferred.
  • Exceptional customer service skills.
  • Previous dental office experience preferred.
  • Experience with Care Credit financing preferred.
", "Benefits": "
  • No weekends for the majority of our centers, 10 Paid Holidays and early Fridays.
  • A great benefits package that includes healthcare coverage, paid time off, paid holidays, retirement plan, and more.
  • Competitive compensation with advancement opportunities and tuition/training reimbursement.
  • Awarded "Best and Brightest Companies to Work for in the Nation" in 2018, 2019, 2020, 2021, and 2022.
  • Awarded "Top 100 Workplaces for Growing Families" by Orlando Sentinel.
", "About Us": "Community Health Centers is a unique organization that makes a real impact in our community every day by improving individuals' health while enhancing their quality of life. We offer a great work environment, competitive compensation, and opportunities for advancement and professional growth.", "Contact Us": "If you are interested in joining our team, please submit your application and resume to [insert contact information]."}
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