Guest Service Ambassador

4 days ago

Oklahoma City, Oklahoma, United States ASM Global Full time
Job Summary

We are seeking a highly motivated and friendly Guest Service Representative to join our team at ASM Global. As a key member of our staff, you will be responsible for providing exceptional customer service to all guests at Paycom Center.

Key Responsibilities:

  • Ensure guests feel welcomed by greeting and seating guests in a friendly, professional manner.
  • Clean and disinfect high-touch point surfaces with a cleaning cloth multiple times per shift.
  • Act as a resource and host to guests visiting the Arena and Convention Center by maintaining a working knowledge of our facilities and special events.
  • Assist guests with elevator/escalator services, including ADA elevator.
  • Respond to all guests' concerns/complaints in a prompt, courteous, and professional manner.
  • Serve as the main point of contact for all guest requests/needs and then pursue the issue to a resolution.
  • Enforce all building policies and procedures during an event to assure safety and security for all.
  • Exhibit courteous hospitality at all times and be proactive in every area.
  • Work cooperatively with all staff members.
  • Respond to and investigate incidents/inquire with witnesses on scene.
  • Provide public assistance with lost and found.
  • Monitor the crowd during all events.
  • Provide assistance to guests during emergency situations such as sheltering in place and evacuations of the building.
  • Maintain a professional appearance and demeanor at all times.

Requirements:

  • Previous customer service experience required.
  • High school diploma or equivalent.
  • Demonstrate exceptional skills in customer relations, communications, and problem-solving.
  • Follow oral and written instructions and communicate effectively with others in both oral and written form.
  • Work independently, exercising judgment and initiative.
  • Maintain an effective working relationship with clients, co-workers, exhibitors, patrons, and others encountered in the course of employment.
  • Remain flexible and adjust to situations as they occur.
  • Ability to work effectively, independently, and in a team environment.

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