Hotel Guest Services Representative

5 days ago


Oklahoma City, Oklahoma, United States The National Autograph Collection Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The National Autograph Collection. As a key member of our hotel staff, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and promoting hotel services and amenities.

Key Responsibilities
  • Welcoming and accommodating guests, visitors, and staff warmly and courteously
  • Overseeing the guest registration and check-out process
  • Promoting hotel services and amenities and providing helpful information
  • Responding to guest inquiries and resolving issues in a timely and professional manner
  • Ensuring a high level of knowledge of the hotel, including rates, promotions, room types, and services
  • Acquainting guests with city attractions and nearby areas of interest
  • Participating in safety and security training and maintaining knowledge of all safety procedures
Requirements
  • Ability to clearly and pleasantly communicate with guests, management, and co-workers
  • Strong customer-relation skills with a total commitment to guest satisfaction
  • Ability to deal with guests when they are angry or upset
  • Professional appearance and mannerisms
  • Knowledge of computer keyboard and printer operation
  • Previous cashier experience and basic accounting skills
  • Ability to work quickly and thoroughly when under pressure
  • Knowledge of hotel facilities and features
  • Ability to attend to more than one task at a time
  • Ability to maintain excellent attendance and punctuality
Education and Experience
  • High School Diploma or GED required
  • Customer Service experience preferred


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