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Patient Experience Coordinator
4 weeks ago
About the Role:
We are seeking a Patient Experience Specialist to join our team at Serenity Healthcare, LLC. As a Patient Experience Specialist, you will play a critical role in educating patients on new-to-market healing technologies and helping them understand the benefits of TMS and Ketamine.
Responsibilities:
- Be the expert on TMS and Ketamine, with training and studies provided.
- Ownership for all patients on your provider's schedule.
- One-on-one meetings with patients to connect treatment solutions to their individual needs.
- Support healing through education, connection, and focus on TMS and Ketamine.
Qualifications:
- High School Diploma or GED.
- 2-3+ years of experience in a full-time customer service role.
- Excellent verbal and written communication, and basic math skills.
- Well-versed in de-escalation skills and ability to connect with individuals.
About Serenity Healthcare:
Serenity Healthcare, LLC is a leader in the field of healthcare technology. We use advanced medical devices recently released to market to give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
