Director of Care Coordination and Patient Experience Leader
4 weeks ago
We are seeking a highly skilled Director of Care Coordination and Patient Experience to join our team at LifeCare Home Health. This role is responsible for building and managing our client care coordination department to deliver a seamless experience for our patients, removing barriers to treatment, and building collaborative relationships with patients, referral sources, and other providers.
Key Responsibilities:
- Manage the daily activities of the Care Coordination Service Center.
- Identify and track relevant data to analyze the success of the Care Coordination team, evaluating individual performance and coaching team members on areas of improvement.
- Establish and operate a structured approach to quality using industry-relevant service metrics.
- Coordinate the design and implementation of new tools, programs, processes, and procedures to build out the care coordination function at LifeCare.
- Resolve escalated client issues that are beyond team member ability.
Requirements:
- RN or LPN licensure.
- At least 2 years of experience managing a service center for healthcare coordination, case management, or care management.
- At least 3 years of experience managing and developing multiple direct reports.
- At least 3 years of experience with data analysis to improve service performance.
- Competency in office productivity and collaboration tools.
- Patient/client experience preferred.
- Centralized intake experience preferred.
- Centralized on-call experience preferred.
- Call-back program experience preferred.
Key Competencies:
- Oral and written communication skills.
- Customer service skills.
- People management skills.
- Caring and inclusiveness.
- Problem-solving skills.
Skills:
- Possess knowledge of Medicare and Medicaid guidelines essential to Home Health Coverage.
- Possess good organizational and time management skills.
- Possess good problem-solving skills.
- Possess strong verbal/written communication and interpersonal skills.
- Aptitude for thoroughness and accuracy.
- Initiative and the ability to work independently.
- Flexible, dependable, and self-directed.
- Computer, internet access, and email capabilities from home or other off-site location.
Licensure/Certification:
- Current driver's license in good standing.
- Reliable transportation and auto liability insurance.
- Current and unencumbered professional license as an RN in any/all applicable states.
Physical Requirements:
- Prolonged sitting required in an office environment.
- Ability to handle stressful situations in a calm and courteous manner at all times.
- Requires working under some stressful conditions to meet deadlines and Agency needs.
Environmental/Working Conditions:
- Work is performed in a home office environment.
- Work requires considerable sitting and close-up vision work.
- Continually communicates with staff and other health care professionals utilizing email and telephone systems.
- Must be able to articulate in a professional manner.
- Typical weight lifted is five pounds; maximum weight lifted is ten pounds.
-
Patient Experience Coordinator
3 weeks ago
San Antonio, Texas, United States Serenity Healthcare Full timeJob DescriptionLocation: San Antonio, TXSerenity Healthcare is seeking a compassionate and detail-oriented individual to join our team as a Receptionist. As a key member of our front desk team, you will be responsible for creating a positive patient experience by providing exceptional support and service.ResponsibilitiesUpdate and verify patient information...
-
Patient Experience Coordinator
4 weeks ago
San Antonio, Texas, United States Serenity Healthcare, LLC Full timeAbout the Role:We are seeking a Patient Experience Specialist to join our team at Serenity Healthcare, LLC. As a Patient Experience Specialist, you will play a critical role in educating patients on new-to-market healing technologies and helping them understand the benefits of TMS and Ketamine.Responsibilities:Be the expert on TMS and Ketamine, with training...
-
Patient Care Coordinator
4 weeks ago
San Antonio, Texas, United States Assure Fertility Partners of San Antonio Full timeJob SummaryWe are seeking a highly skilled Patient Advocate to join our team at Assure Fertility Partners of San Antonio. As a Patient Advocate, you will play a vital role in ensuring the smooth operation of our clinic, providing exceptional patient care and support.Key Responsibilities:Coordinate patient scheduling and appointmentsManage patient online...
-
Patient Care Coordinator
4 weeks ago
San Antonio, Texas, United States HearingLife Full timeHearingLife is a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care.Responsibilities:Act as the face of our retail clinics...
-
Care Transitions Coordinator
4 weeks ago
San Antonio, Texas, United States Frontier Home Health and Hospice Full timeOverviewAt Frontier Home Health and Hospice, we're committed to delivering exceptional patient care in the comfort of their own homes. As a national leader in home-based care, we're seeking a dedicated and compassionate professional to join our team as a Care Transitions Coordinator/Sales Liaison.ResponsibilitiesAssist patients in navigating post-acute care,...
-
Patient Care Coordinator
4 weeks ago
San Antonio, Texas, United States UnitedHealth Group Full timeUnlock Your Potential as a Patient Care CoordinatorAt UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Patient Care Coordinator, you'll play a vital role in connecting patients with the care and resources they need to thrive.Key Responsibilities:Deliver exceptional patient...
-
Patient Care Coordinator
3 weeks ago
San Antonio, Texas, United States Emerus Full timeWe are seeking a highly skilled and compassionate Patient Care Assistant to join our team at Emerus, the leader in small-format hospitals.As a Patient Care Assistant, you will play a vital role in providing exceptional patient care and support to our patients and their families.Key Responsibilities:Deliver high-quality patient care, including vital sign...
-
Patient Care Coordinator
4 weeks ago
San Antonio, Texas, United States Serenity Healthcare Full timeAbout the RoleSerenity Healthcare is seeking a highly skilled Patient Care Manager to join our team. As a Patient Care Manager, you will be responsible for building relationships with patients, educating them about our life-changing treatment options, and addressing their questions and concerns.Key ResponsibilitiesDevelop and maintain strong relationships...
-
Patient Intake Coordinator
4 weeks ago
San Antonio, Texas, United States Serenity Healthcare, LLC Full timeAbout the RoleWe are seeking a highly skilled Patient Intake Coordinator to join our team at Serenity Healthcare, LLC. As a Patient Intake Coordinator, you will play a critical role in providing exceptional patient care and support to our patients.Key ResponsibilitiesProvide compassionate and empathetic support to patients and their familiesGather and review...
-
Patient Care Coordinator
4 weeks ago
San Antonio, Texas, United States Emerus Full timeJob SummaryWe are seeking a highly skilled Patient Care Assistant to join our team at Emerus. As a Patient Care Assistant, you will play a vital role in providing exceptional patient care and support to our patients and their families.Key ResponsibilitiesDeliver high-quality patient care and support to patients and their familiesCollaborate with the...
-
Nursing Director Emergency Services Leader
3 weeks ago
San Antonio, Texas, United States Saint Luke's Hospital Full timeJob Title: Nursing Director Emergency ServicesJob Summary:This role provides leadership and support to the senior executive position responsible for all nursing and other designated patient care functions/services within the hospital organization. The role will assume responsibility for assisting in assessing, planning, coordinating, implementing, and...
-
Patient Care Coordinator Specialist
3 weeks ago
San Antonio, Texas, United States VITAS Healthcare Full timeJob SummaryVITAS Healthcare is seeking a highly skilled Patient Care Coordinator to join our team. As a key member of our interdisciplinary team, you will be responsible for effectively processing calls, answering general questions, and providing information to patients and families.Key ResponsibilitiesProcess calls in a systematic and organized manner,...
-
Patient Care Coordinator
4 weeks ago
San Antonio, Texas, United States VSP Ventures Optometric Solutions LLC Full timeJob SummaryVSP Vision is seeking a highly skilled Patient Coordinator to join our team. As a Patient Coordinator, you will be responsible for providing exceptional patient experience by welcoming and communicating with patients, creating an efficient patient flow, and ensuring a flawless patient transition throughout the eye care experience.Key...
-
Dental Care Leader
4 weeks ago
San Antonio, Texas, United States Jefferson Dental and Orthodontics Full timeJob DescriptionComprehensive Patient Care SpecialistAt Jefferson Dental & Orthodontics, we're redefining what it means to deliver quality comprehensive patient care. Our industry-leading program provides our dentists with state-of-the-art facilities, world-class tools, and a supportive team to help them grow and succeed.Why Choose Us?World-Class Mentorship:...
-
Patient Experience Coordinator
4 weeks ago
San Antonio, Texas, United States Serenity Healthcare Full timePCM (Assistant Office Manager) Serenity Healthcare is seeking a dedicated professional to connect with patients and contribute to our mission of helping patients take back their lives. This role is part of our management succession plan, offering fast growth opportunities into leadership positions. The primary responsibility is to promote the right medical...
-
Patient Care Coordinator
4 weeks ago
San Antonio, Texas, United States UT Health San Antonio Full timeJob SummaryThe Patient Care Technician (PCT) plays a vital role in providing high-quality, patient-centered care at UT Health San Antonio. As a PCT, you will work under the supervision of a registered nurse to deliver basic patient care services and support caring connections with patients and families.Key ResponsibilitiesProvide patient care under the...
-
Clinical Nurse Leader
4 weeks ago
San Antonio, Texas, United States Saint Luke's Hospital Full timeJob SummaryWe are seeking a highly skilled and experienced Registered Nurse to join our team as a Clinical Nurse Leader. This is a leadership role that requires strong clinical expertise, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesProvide clinical supervision on a shift basis, including...
-
Patient Care Coordinator
4 weeks ago
San Antonio, Texas, United States VITAS Healthcare Full timeJob SummaryThe Patient Care Secretary is a vital member of the VITAS Healthcare team, responsible for providing administrative support to the Team Manager and ensuring the smooth operation of patient care-related clerical procedures.Key ResponsibilitiesScreen telephone calls for the Team Manager and facilitate communication between patients/families and...
-
Patient Services Coordinator
3 weeks ago
San Antonio, Texas, United States The START Center for Cancer Care Full timeJob SummaryAs a Patient Services Representative at The START Center for Cancer Care, you will play a vital role in ensuring a seamless patient experience. Your primary responsibility will be to coordinate patient check-in, verify insurance coverage, and facilitate financial assistance in the collection of patient accounts receivable.Key Responsibilities•...
-
Nurse Director
3 weeks ago
San Antonio, Texas, United States Noor Staffing Group Full timeLead a Team of Healthcare ProfessionalsWe are seeking a dynamic and experienced Nurse Director to oversee the Adult and Pediatric Cardiovascular Intensive Care Unit (CVICU) at our top-tier healthcare facility in San Antonio, Texas.Key Responsibilities:Oversee the daily operations of the CVICU, ensuring the highest standards of patient care.Implement...
