Information Security Analyst I
2 weeks ago
Job Title: Information Security Analyst
Company: MCPc Holdings, Inc.
MCPc Holdings, Inc. is a prominent global organization committed to improving performance, security, and sustainability for our clients. Our mission is driven by a clear purpose, strategic vision, and core values that shape our operations. We offer a comprehensive range of services, including Managed Security, Technology Logistics, IT Talent Solutions, and IT Asset Management and Disposition.
Recognized consistently as one of the leading employers in the region, MCPc takes pride in its remarkable employee retention rates, which significantly exceed the national average. Our steadfast commitment to Diversity and Inclusion, alongside our Early Talent Program, underscores our dedication to creating opportunities for individuals across all educational backgrounds.
Furthermore, MCPc is deeply engaged in community support through initiatives such as The Foundry, established by our own Michael Trebilcock.
Core Values:
- Principle: Understanding and fulfilling client needs through the right people, processes, and technology.
- Quality: Customizing services to meet each client's unique requirements with stringent quality control.
- Respect: Valuing the distinct contributions of every team member through effective communication and collaboration.
- Advancement: Providing numerous opportunities for employees to enhance their skills and grow personally.
- Innovation: Leading the way in new technology management strategies by quantifying the value of our services.
- Community Commitment: Partnering with organizations to address educational, cultural, and social needs within the communities we serve.
Benefits & Appreciation:
- 401k matching and ROTH option
- Company-sponsored events (picnics, cookouts, volunteering)
- Competitive Medical, Dental, and Vision benefits
- Company-paid Holidays and Paid Time Off
- Career development paths and advancement opportunities
Information Security Analyst Responsibilities:
- Deliver outstanding customer service and technical support via calls and tickets
- Troubleshoot issues related to Windows, networking, user profiles, Exchange environments, Microsoft Office, etc.
- Assist managed services clients remotely using monitoring tools
- Document time entries, support activities, and ensure client satisfaction
- Adhere to escalation procedures as outlined
Requirements:
- Bachelor's degree in computer science, management information systems
- OR Associate's degree with 1 year of relevant work experience
- OR 2 years of relevant work experience
- Excellent communication and teamwork skills with the ability to work independently
- Comfortable in a fast-paced, dynamic environment
MCPc Holdings, Inc. is an equal opportunity employer, valuing diversity and inclusion in the workplace.
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