Customer Service Manager
14 hours ago
Somfy Systems Inc is seeking a highly skilled Customer Service Manager to lead our customer service functions. As a key member of our leadership team, you will be responsible for guiding, inspiring, and coordinating our customer service efforts to deliver industry-leading service.
Key Responsibilities:
- Maintain a strong customer service function to support our corporate service rate target.
- Responsible for motivating and getting the "buy in" of the supporting sales teams to achieve goals.
- Carries out managerial responsibilities in accordance with our organization's policies and applicable laws.
- Develop a five-year department plan to align processes, resources, and department goals with current and future objectives.
- Encourages team members to look for opportunities for process simplification and improvements.
Requirements:
- Highly skilled in strategic planning, organization, and execution.
- Excellent written and communication skills, with ability to communicate to all levels of the organization.
- High level of proficiency in Excel and PowerPoint and presentation skills with experience communicating on a management level.
- Self-motivated, ability to thrive in a fast-moving, and constantly evolving environment.
- Strong business acumen with a history of using data to solve problems, deep analytical and technical mindset, and an ability to drive and own business relationships.
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Customer Service Manager
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Dayton, New Jersey, United States Somfy Systems Inc Full timeJob Title: Customer Service ManagerAt Somfy Systems Inc, we are seeking a highly skilled Customer Service Manager to lead our customer service functions and drive business growth.Job SummaryThe Customer Service Manager will be responsible for developing and implementing strategic customer service plans, metrics, and processes to provide industry-leading...
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