Customer Service Ambassador

4 days ago


Dayton, New Jersey, United States Garden State Tile Distributors Full time
Job Overview

Garden State Tile Distributors is seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to internal and external customers, as well as team members.

Key Responsibilities
  • Provide timely and effective customer service through various communication channels, including phone, email, and in-person interactions.
  • Utilize in-depth knowledge of company products and programs to address customer inquiries and resolve issues.
  • Collaborate with team members to achieve daily output needs and ensure seamless customer service.
  • Assume additional responsibilities as needed to support the team and achieve business objectives.
  • Stay up-to-date on current products and programs through ongoing training and education.
  • Process and schedule orders from start to finish, ensuring timely and accurate delivery.
  • Assist in commercial quoting and provide exceptional customer service to all clients.
  • Communicate with COD customers regarding payment prior to delivery.
  • Participate in branch dailies and contribute to team discussions.
  • Ensure every customer has a positive and meaningful experience.
  • Continuously educate yourself on company products and services to provide valuable information to customers.
Requirements
  • Meet and greet every guest who visits our facility.
  • Handle 10 A accounts exclusively within 6-9 months.
  • Immediately and continuously educate yourself on current products.
  • Process and schedule orders from start to finish.
  • Assist in commercial quoting.
  • Provide exceptional customer service to all clients.
  • Communicate with COD customers regarding payment prior to delivery.
  • Participate in branch dailies.
  • Ensure every customer has a positive and meaningful experience.
  • Continuously educate yourself on company products and services.
What We Offer

Garden State Tile Distributors offers a competitive wage commensurate with experience, as well as a comprehensive benefits package, including medical, dental, vision, voluntary benefits, flex spending accounts, 401K, and PTO.

Background checks will be conducted on all final candidates. All offers of employment are contingent upon clear results of a thorough background check and additional background searches, including drug testing, driving records, and credit history, if deemed necessary.

Garden State Tile Distributors is committed to fair hiring practices, hiring team members for their potential, and advocating for diversity, equity, and inclusion. We do not discriminate or make decisions based on protected class.



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