Customer Service Representative
6 days ago
At Wesco International, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.
Key Responsibilities:- Respond to customer inquiries via phone, email, and in-person, providing accurate and timely resolutions to their issues.
- Analyze customer service needs and refer to other departments as necessary to ensure seamless resolution.
- Process payments for cash account customers and maintain accurate records.
- Support sales counter with walk-in and telephone inquiries, providing excellent customer service and ensuring a positive experience.
- High School Degree or Equivalent required.
- Associates' Degree (U.S.)/College Diploma (Canada) preferred.
- 2-4 years of relevant experience in customer service or a related field.
- Solid interpersonal skills, with the ability to work effectively in a diverse working environment.
- Able to effectively communicate both verbally and in writing.
- Able to work well under pressure and maintain a high level of professionalism.
- Strong attention to detail and ability to multitask.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Computer literate, including effective working skills of MS Word, Excel, and email.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Customer Service Representative
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