Customer Service Representative

6 days ago


Dayton, New Jersey, United States WESCO International Full time
Job Title: Customer Service Representative

At Wesco International, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and in-person, providing accurate and timely resolutions to their issues.
  • Analyze customer service needs and refer to other departments as necessary to ensure seamless resolution.
  • Process payments for cash account customers and maintain accurate records.
  • Support sales counter with walk-in and telephone inquiries, providing excellent customer service and ensuring a positive experience.
Qualifications:
  • High School Degree or Equivalent required.
  • Associates' Degree (U.S.)/College Diploma (Canada) preferred.
  • 2-4 years of relevant experience in customer service or a related field.
  • Solid interpersonal skills, with the ability to work effectively in a diverse working environment.
  • Able to effectively communicate both verbally and in writing.
  • Able to work well under pressure and maintain a high level of professionalism.
  • Strong attention to detail and ability to multitask.
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
  • Computer literate, including effective working skills of MS Word, Excel, and email.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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