Regional Operations Manager
11 hours ago
Gabrielli Truck Sales is seeking a highly skilled Regional Operations Manager to oversee and manage the service operations and personnel for locations within assigned territory.
Key Responsibilities:
- Reports to Fleet Director
- Ensures daily alignment with the company's Core Purpose and Core Values
- Establishes financial goals and operational objectives for the branch service department in conjunction with Fleet Supervisors
- Responsible for the Leasing Service Departments Profit and Loss (P&L)
- Provides coaching and guidance to department staff to achieve operational excellence and a high level of customer satisfaction
- Oversees Service Department staff hiring goals and participates in employee recruiting initiatives to identify and secure staffing needs
- Reviews and manages key performance indicators to determine operational and financial performance opportunities, including OOS days and Sub costs
- Reviews and oversees inventory levels to meet service department needs and performs monthly inventory audits
- Performs quality control audits on preventative maintenance services
- Performs staff performance reviews and provides wage recommendations based on achievement of goals and objectives
- Identifies training and development needs of Service Technicians and department staff
- Identifies revenue growth opportunities and works with sales and service team to win new business
- Learns the products and systems we represent along with OEM guidelines and policies
- Mentors and coaches to ensure branch operations and personnel are working in compliance with all company and industry safety regulations
- Proficient with service department operating systems, including work order management and OEM warranty processing
- Ability to collaborate and work with all department managers as a team to achieve company goals and objectives
- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions
- Develops and manages strong relationships at all levels of customer's organization and maintains customer confidence
- Coordinates cost-effective, self-managed travel schedules
Qualifications:
- Highly developed mechanical background in heavy construction or industrial equipment industry
- Great attention to detail and solid organizational skills
- Solid teamwork, communications, and interpersonal skills
- Customer Oriented
- Professionalism
- Coordination and Planning
- Multi-Tasking
- PC Proficiency (Microsoft Office, Excel, Word, etc.)
- 8+ years' experience in dealer service or fleet maintenance operations within the heavy equipment industry
- 2+ years of experience managing people
Benefits:
- Medical and Dental plan
- Paid Holidays
- Paid vacation and sick/personal time
- 401k with an employer match
- EMPLOYER Paid Life insurance benefit
- Gym Reimbursement program
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