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Regional Operations Manager

1 month ago

Dayton, New Jersey, United States Gabrielli Truck Sales Full time
Job Title: Regional Operations Manager

Gabrielli Truck Sales is seeking a highly skilled Regional Operations Manager to oversee and manage the service operations and personnel for locations within assigned territory.

Key Responsibilities:

  • Reports to Fleet Director
  • Ensures daily alignment with the company's Core Purpose and Core Values
  • Establishes financial goals and operational objectives for the branch service department in conjunction with Fleet Supervisors
  • Responsible for the Leasing Service Departments Profit and Loss (P&L)
  • Provides coaching and guidance to department staff to achieve operational excellence and a high level of customer satisfaction
  • Oversees Service Department staff hiring goals and participates in employee recruiting initiatives to identify and secure staffing needs
  • Reviews and manages key performance indicators to determine operational and financial performance opportunities, including OOS days and Sub costs
  • Reviews and oversees inventory levels to meet service department needs and performs monthly inventory audits
  • Performs quality control audits on preventative maintenance services
  • Performs staff performance reviews and provides wage recommendations based on achievement of goals and objectives
  • Identifies training and development needs of Service Technicians and department staff
  • Identifies revenue growth opportunities and works with sales and service team to win new business
  • Learns the products and systems we represent along with OEM guidelines and policies
  • Mentors and coaches to ensure branch operations and personnel are working in compliance with all company and industry safety regulations
  • Proficient with service department operating systems, including work order management and OEM warranty processing
  • Ability to collaborate and work with all department managers as a team to achieve company goals and objectives
  • Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions
  • Develops and manages strong relationships at all levels of customer's organization and maintains customer confidence
  • Coordinates cost-effective, self-managed travel schedules

Qualifications:

  • Highly developed mechanical background in heavy construction or industrial equipment industry
  • Great attention to detail and solid organizational skills
  • Solid teamwork, communications, and interpersonal skills
  • Customer Oriented
  • Professionalism
  • Coordination and Planning
  • Multi-Tasking
  • PC Proficiency (Microsoft Office, Excel, Word, etc.)
  • 8+ years' experience in dealer service or fleet maintenance operations within the heavy equipment industry
  • 2+ years of experience managing people

Benefits:

  • Medical and Dental plan
  • Paid Holidays
  • Paid vacation and sick/personal time
  • 401k with an employer match
  • EMPLOYER Paid Life insurance benefit
  • Gym Reimbursement program