Quality Assurance Manager

4 days ago


Dayton, New Jersey, United States LHH Recruitment Solutions Full time
{"h1": "Quality Leader - Dayton, NJ Area", "p": "LHH Recruitment Solutions is seeking a Quality Leader for our client in the Dayton, NJ area. This direct hire, fully on-site role focuses on handling quality issues, customer complaints, and technological troubleshooting. The ideal candidate will have a strong background in electronics technical troubleshooting, software development, and customer engagement. Key responsibilities include managing customer complaints, prioritizing and tracking KPIs, collecting and analyzing quality data, and working cross-functionally with departments to address quality issues. The successful candidate will have a proven background in customer resolution, technical reporting, and quality improvement. A bachelor's degree in engineering or technology is required. Salary range: $70,000 to $80,000 DOE. Benefits may include medical, dental, vision, 401k+match, and PTO. Responsibilities:
  • Manage new and ongoing customer complaints and/or technological troubleshooting.
  • Prioritize and track KPIs regarding timely communication regarding to status and resolution.
  • Collect, analyze, and report on quality data utilizing Salesforce.
  • Monitor, analyze, and report data to identify trends and recommend improvements.
  • Work cross-functionally with numerous departments to address quality issues and implement quality improvements.
  • Assist in identifying opportunities for improvement and aid in implementing strategies to enhance quality and efficacy.
  • Manage KPIs including but not limited to; processing time, frequency and quality of communication.
  • Report KPIs to internal and external stakeholders.
  • Maintain an ongoing high level of product knowledge.
  • Attend customer meetings and internal international meetings with product development teams and factories to challenge the quality process.
  • Troubleshoot job site issues.
  • Create accurate and detailed reports.
  • Perform and support product modifications as needed.
  • Ensure all products and procedures comply with quality standards and regulatory requirements.
Requirements:
  • Bachelor's degree: Engineering / technology.
  • Technical knowledge and experience in electronics and/or software development to properly characterize product issues.
  • Minimum of 3-5 years of experience in a quality/technological troubleshooting environment.
  • Network (RS485 / POE / Zigbee) knowledge highly preferred.
  • Proven ability to conduct a solving process phase with other departments.
  • Proficient with office applications - Word and Excel, Teams and Salesforce, SAP highly preferred.
  • Proven ability to deliver presentations/detailed technical reports as needed/required.
  • Proven ability and experience in conducting a customer meeting.
  • Collaborate on inter-departmental solving processes with business lines with the engineering department, customer service, tech support, and product services teams as needed.
  • Proven technological analytical skills/synthesis.
  • Focused on customer satisfaction.
  • Quality tools/methods knowledge (8D, 5W2H) highly preferred.
Pay Details: $70,000.00 to $80,000.00 per year Search managed by: Laura Orozco Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
"}

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