System Analyst

5 hours ago

Garden City, Michigan, United States The Halal Guys Inc. Full time
System Analyst Job Description

The Halal Guys Inc. is seeking a highly skilled System Analyst to join our corporate headquarters team. As a key member of our IT department, you will be responsible for the maintenance, monitoring, and configuration of our company's systems and Point of Sale (POS) system.

Key Responsibilities:

  • Maintain and monitor the company's systems and POS system to ensure reliable operation and optimal performance.
  • Provide technical support for incoming queries and issues related to computer systems and software.
  • Update and maintain detailed external and internal IT documentation, as well as inventory management.
  • Develop solutions by preparing and evaluating alternative workflow solutions.
  • Work with management to understand business and operational needs and configure the POS system to meet those needs.
  • Maintain POS membership and inventory databases.
  • Prepare inventory, membership, and financial reports.
  • Coordinate equipment and staff for quarterly inventory and reconcile inventory on-hand counts.
  • Remain current on retail technology and recommend changes to achieve company goals.
  • Troubleshoot and diagnose technical problems and work with POS vendors and/or third-party technicians on issues needing assistance.
  • Work closely with applicable staff to ensure they have a good understanding of system functionality and processes.
  • Establish and refine processes and procedures related to position and improve efficiencies.
  • Work with the IT Department to create and execute long-term strategy.

Requirements:

  • 3 years of demonstrable systems experience, restaurant industry preferred.
  • Possess a good understanding of fast casual operations and processes; experience with hospitality point of systems a plus.
  • Learn and adapt to new applications/systems quickly.
  • Critical thinking, proven problem-solving skills, and excellent attention to detail.
  • Excellent communication skills, interpersonal skills, ethics, and cultural awareness.
  • Previous customer service experience strongly desired.
  • Ability to work independently and as part of a team.
  • Handle constantly changing workflow; remain productive during slower periods and be able to multitask during fast-paced times.

Education Requirements:

  • Relevant bachelor's degree (Computer Science) is preferred or equivalent combination of experience and education.
  • Relatable MIS or IT certifications are a plus.

Job Type: Full-time – In Office

Pay: $75,000 / year

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