Epic Systems Senior Analyst

2 weeks ago

Garden City, Michigan, United States Vaco Full time

Company Overview:
Vaco specializes in providing healthcare organizations with innovative solutions to maximize their technology and resources through a variety of services including Managed Services, Data & Analytics, EHR, ERP, Advisory, Virtual Care, and Cybersecurity.

Recognized for excellence, Vaco has been awarded top rankings in the industry, particularly noted for its Managed IT Services and consistently acknowledged as a leading performer across multiple categories.

Position Summary:
The Senior Epic Analyst II plays a crucial role in the configuration, management, and support of clinical applications within the Epic electronic health record (EHR) system for healthcare clients.

This position involves addressing support and maintenance requests, executing routine builds, participating in on-call rotations, and engaging in special projects such as Epic Upgrades as required by clients.

Key Responsibilities:
To excel in this role, the individual must effectively manage the following responsibilities:

  • Act as the primary analyst for Epic maintenance, build, and configuration.
  • Oversee client trouble tickets and requests, ensuring thorough documentation and resolution.
  • Lead application builds for Epic upgrades and manage Nova Note Review and Build.
  • Implement testing protocols and support go-live activities in a command center environment.
  • Identify areas for improvement proactively, mentor junior analysts, and cultivate strong relationships with clients and peers.

The above responsibilities outline the general nature and level of work involved and are not an exhaustive list of all duties and skills required. Additional responsibilities may be assigned, or this description may be modified at any time.

Desired Skills and Competencies:
Successful candidates will demonstrate the following:

  • Accountability: Taking responsibility for meeting commitments.
  • Effective Communication: Delivering clear written and verbal communication tailored to various audiences.
  • Customer Focus: Building strong relationships and providing customer-centric solutions.
  • Process Optimization: Understanding and implementing the most efficient processes for continuous improvement.
  • Technical Proficiency: Adopting and anticipating innovations in digital and technology applications.

Qualifications:
Applicants should possess the following:

  • Bachelor's Degree.
  • A minimum of 3 years of experience in a healthcare environment.
  • Proficiency in healthcare policies, procedures, and information systems.

Work Environment:
This position is primarily in-office, with potential hybrid or remote options subject to management approval.

Travel Requirements:
Minimal travel expected, less than 5%.

Physical Demands:
Employees must be able to meet the following physical demands:

  • Frequent: Sitting, walking, eye/hand/foot coordination, and repetitive motion.
  • Occasional: Standing and bending.
  • Infrequent: Lifting up to 10 pounds.

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