Technical Support Analyst
2 weeks ago
Position Overview
Join a community dedicated to healthcare excellence.
- As the largest healthcare provider in northern Michigan, we are deeply integrated into the communities we serve. Our patients are often our family, friends, and neighbors, making our mission to care for them truly meaningful. Recognized by Forbes as one of Michigan's top healthcare employers, we prioritize your professional growth and development.
- Experience a vibrant lifestyle after work with activities available year-round, including beautiful beaches, outdoor adventures, unique dining options, world-class wineries, and a rich arts scene.
Role Summary
A Technical Support Analyst operates under the general guidance of the Help Desk/IS Management team. This role is essential in assisting clients with issue resolution during the initial contact, as well as effectively triaging and prioritizing unresolved incidents according to established escalation protocols. The Technical Support Analyst is expected to deliver consistent and accurate service in a customer-centric and professional manner. Strong communication skills are vital for this position, which involves support through various channels including phone, email, voicemail, chat, and in-person interactions.
Key Responsibilities:
- Engage in troubleshooting and technical support to ensure high-quality customer service.
- Participate in IS projects and initiatives, contributing to team success.
- Assist in training new Help Desk team members, fostering a collaborative environment.
Why Choose Munson Healthcare?
- Our dynamic workplace offers numerous opportunities for professional advancement.
- Your contributions directly enhance patient satisfaction and outcomes.
- We cultivate a positive, supportive, and compassionate work culture aligned with our organizational values.
Qualifications:
To be considered for this role, candidates must meet one of the following criteria:
- Bachelor's degree (preferably in Information Systems, Business, or a healthcare-related field).
- Associate's degree (preferably in Information Systems, Business, or a healthcare-related field) with one year of relevant experience.
- Two years of experience in healthcare or Information Systems/Business.
Technical Skills:
- Proficient in keyboarding.
- Intermediate knowledge of Microsoft Windows.
- Familiarity with command line interfaces.
- Basic troubleshooting skills for laser printers, label printers, scanners, and fax machines.
- Understanding of TCP/IP network connectivity issues and troubleshooting methods.
- Intermediate proficiency in Microsoft Office.
- Ability to document technical issues clearly and concisely.
- Experience with Active Directory.
Benefits of Joining Munson Healthcare:
- Competitive salary structure.
- Comprehensive benefits package, including paid holidays and time off (up to 19 days in the first year).
- Tuition reimbursement and continuous educational opportunities.
- Retirement savings plan with employer matching and personal consulting services.
- Wellness programs, employee assistance initiatives, and discounts for employees.
*Terms and conditions apply.
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