Service Representative

2 days ago

Portland, Oregon, United States Affordable Tire and Brake Full time
Job Description

Overview:

A leading automotive repair center and tire dealer, Affordable Tire & Brake Co. has been dedicated to building strong customer relationships and delivering exceptional workmanship for over 20 years.

The Sales and Service Advisor plays a crucial role in promoting all products and services offered by Affordable Tire & Brake by adhering to the company's store standards and expectations.

Key Responsibilities:

  • Customer Interaction: Greet customers in a professional and courteous manner, both in person and over the phone, utilizing the company's standardized customer service techniques.
  • Service Needs Assessment: Listen to and thoroughly document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
  • Service Recommendations: Recommend services based on appropriate knowledge, clearly communicate additional recommendations from the Automotive Technician to the customer, and properly document all recommendations in the customer file.
  • Sales Promotion: Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Quote and Update: Provide customers with accurate quotes, including cost and time of completion, for approved services, and provide updates throughout the day on the status of their services.
  • Cash Handling: Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
  • Follow-up: Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
  • Tracking and Reporting: Track all new returns, core returns, and warranty parts for individual customers.

Benefits:

  • Competitive Bi-Weekly Pay
  • Tuition Reimbursement, up to $3,000 annually
  • Paid Vacation and Sick Time
  • 6 Paid Holidays
  • Medical, Dental, and Vision Insurance (Effective 1st of the Month after Hire)
  • Life Insurance (Company-paid)
  • 401(k) Retirement Savings Plan with Company Match
  • Discounted Services on Personal and Immediate Family Vehicles
  • Opportunity for Advancement

Requirements:

  • High School Diploma or equivalent
  • Prior experience as a Service Advisor is helpful, but not required
  • Professional appearance and proven ability to work in a process-driven environment
  • Possess a valid driver's license
  • Ability to work a minimum of five days per week

  • Service Engagement Representative

    2 weeks ago

    Portland, Oregon, United States Arrow Sanitary Service Full time

    Position Overview:Arrow Sanitary Service is seeking a dedicated Customer Service Representative to enhance our team. This role is vital in ensuring customer satisfaction and effective communication.Location: Portland, OregonEmployment Type: Full-timeCompensation: Competitive hourly wage with opportunities for regular increases and performance-based...

  • Customer Service Representative

    8 hours ago

    Portland, Oregon, United States Arrow Sanitary Service Full time

    **Job Summary**Arrow Sanitary Service is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our services.**Key Responsibilities:**Provide excellent customer...

  • Customer Service Representative

    4 days ago

    Portland, Oregon, United States Arrow Sanitary Service Full time

    About the Role:Arrow Sanitary Service is seeking a highly skilled and customer-focused Customer Service Representative to join our team in Portland, OR.Key Responsibilities:Provide exceptional customer service to internal and external customers via phone, email, and in-person interactions.Resolve customer disputes and concerns in a professional and timely...

  • Customer Service Representative

    5 days ago

    Portland, Oregon, United States Arrow Sanitary Service Full time

    About the Role:Arrow Sanitary Service is seeking a highly skilled and customer-focused Customer Service Representative to join our team in Portland, OR.Key Responsibilities:Provide exceptional customer service to internal and external customers via phone, email, and in-person interactions.Resolve customer complaints and concerns in a professional and timely...

  • Healthcare Customer Service Representative

    2 weeks ago

    Portland, Oregon, United States Providence Health & Service Full time

    Position Overview:The Healthcare Customer Service Representative (HCSR) serves as the initial point of interaction for patients and visitors, whether in person or via telephone. This role is essential in upholding a high standard of patient satisfaction through outstanding customer service. About Providence Health & Services:At Providence, our caregivers are...

  • Healthcare Service Representative

    2 weeks ago

    Portland, Oregon, United States Providence Service Full time

    Position OverviewThe Patient Experience Specialist serves as the initial contact for new clients reaching out to Providence Medical Group to initiate their healthcare journey. This role emphasizes exceptional communication skills, personalized service, and continuous support to facilitate the onboarding of new patients, assist those transitioning to...

  • Admitting Representative

    18 hours ago

    Portland, Oregon, United States Providence Health & Service Full time

    About the RoleWe are seeking a highly skilled Admitting Representative to join our team at Providence Health & Services. As a key member of our Revenue Cycle department, you will play a critical role in ensuring the smooth and efficient processing of patient accounts.Key ResponsibilitiesObtain and verify patient demographic, insurance, and medical...

  • Customer Service Representative

    1 day ago

    Portland, Oregon, United States Organically Grown Company, Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Organically Grown Company, Inc. As a key member of our sales department, you will play a crucial role in supporting our accounts and providing exceptional customer service.Key ResponsibilitiesProcess account orders accurately and efficiently via...

  • Admitting Representative

    4 days ago

    Portland, Oregon, United States Providence Health & Service Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Admitting Representative to join our team at Providence St Vincent Medical Center. As a key member of our Revenue Cycle team, you will play a critical role in ensuring the smooth and efficient processing of patient accounts.Key ResponsibilitiesObtain and verify complex demographic, insurance,...

  • Route Service Representative

    8 hours ago

    Portland, Oregon, United States UniFirst Full time

    Job Title: Route Service RepresentativeUniFirst Corporation is seeking a highly motivated and customer-focused Route Service Representative to join our UniClean Division. As a key member of our team, you will be responsible for delivering exceptional customer service to our hi-tech clientele in the cleanroom garment services industry.Job Summary:We are...

  • Customer Service Representative

    2 weeks ago

    Portland, Oregon, United States C & G Enterprises LLC Full time

    Customer Service Representative Job DescriptionAbout the Role:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at C & G Enterprises LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns, and...

  • Customer Service Representative

    1 day ago

    Portland, Oregon, United States Expeditors International Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Expeditors International. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing shipments, and ensuring timely and...

  • Customer Service Representative

    3 days ago

    Portland, Oregon, United States Columbia Sportswear Full time

    About the PositionThe Customer Care team at Columbia Sportswear is responsible for delivering exceptional customer service to our valued customers in North America. As a Customer Care Representative, you will be the primary point of contact for customers, providing accurate and timely information regarding our products and services.Key...

  • Customer Service Representative

    5 days ago

    Portland, Oregon, United States Propark Mobility Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Propark Mobility. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring a positive experience for all...

  • Patient Access Representative

    1 week ago

    Portland, Oregon, United States Providence Health & Service Full time

    About the RoleWe are seeking a highly skilled Patient Access Representative to join our team at Providence St Vincent Medical Center. As a key member of our Revenue Cycle team, you will play a critical role in ensuring accurate and timely patient account reimbursement.Key ResponsibilitiesObtain and document complex demographic, insurance, and medical...

  • Customer Service Representative

    4 days ago

    Portland, Oregon, United States Randstad Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Randstad. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.Responsibilities:Respond...

  • Service Coordination Representative

    2 weeks ago

    Portland, Oregon, United States Workatfirst Full time

    Customer Service RepresentativeLocation RemoteDivision First TransitCategories Operations SupportReq ID 38801First Transit Inc. stands as a premier provider of public transportation management and contracting services. With over six decades of experience, we have delivered precision, efficiency, and innovation to both public and private transportation...

  • Customer Service Representative

    5 hours ago

    Portland, Oregon, United States Domino's Franchise Full time

    Job SummaryAt Domino's Franchise, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, preparing pizzas for delivery, and maintaining a clean and safe store environment.Key...

  • Guest Service Representative

    2 months ago

    Portland, Oregon, United States Crowne Plaza Portland Downtown Convention Center Full time

    To APPLY for this position, please click here: Crowne Plaza Portland Downtown - Convention Center1441 NE 2nd AvePortland, OR 97232GUEST SERVICE REPRESENTATIVEThe Crowne Plaza Portland Downtown - Convention Center is seeking a Guest Service Representative to join our team. The Guest Service Representative provides outstanding guest service to arriving,...

  • Guest Service Representative

    5 days ago

    Portland, Oregon, United States Marriott International, Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Marriott International, Inc. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProcess guest check-ins,...