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Healthcare Service Representative

2 months ago


Portland, Oregon, United States Providence Service Full time

Position Overview

The Patient Experience Specialist serves as the initial contact for new clients reaching out to Providence Medical Group to initiate their healthcare journey. This role emphasizes exceptional communication skills, personalized service, and continuous support to facilitate the onboarding of new patients, assist those transitioning to different clinics, or aid established patients reaching out prior to clinic hours.

Why Choose Providence?

At Providence, our caregivers are not just valued; they are essential. Join our team and immerse yourself in a culture that prioritizes patient-centered, holistic care, grounded in empathy, dedication, and mutual respect. Your contributions are significant, as we believe that empowering our team is key to attracting and retaining top talent.

Essential Qualifications:

  • Minimum of 1 year of experience in customer service.

Desirable Qualifications:

  • 1 year of experience in a medical office or healthcare setting.
  • Familiarity with Epic software.
  • Knowledge of medical terminology.

Benefits of Joining Providence:

We offer a comprehensive benefits package tailored to support you and your family in maintaining wellness, advancing your career, and achieving financial stability. Our commitment to your well-being allows you to focus on our mission of caring for all, particularly the most vulnerable in our communities.

About Providence:

Our strength is rooted in our Promise: "Know me, care for me, ease my way." Working within our organization means that regardless of your position, we will support you in your career journey, enabling you to support others effectively. We provide outstanding benefits and foster an inclusive environment where diversity is celebrated, and every individual is valued, heard, and respected. Together, our extensive team serves in numerous hospitals, clinics, and a wide array of health and social services across multiple states.

Commitment to Diversity:

Providence is proud to be an Equal Opportunity Employer. We are dedicated to ensuring that every member of our workforce has the right to work in an environment free from discrimination and harassment of any kind. We believe that diversity strengthens our organization, and we are committed to creating an inclusive workforce that learns from one another and provides equal opportunities for growth.