Front Office Operations Manager
2 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Front Office Manager to join our team at Hampton Inn Oklahoma City-Northwest. As a Front Office Manager, you will be responsible for managing the front office operations, ensuring exceptional guest service, and maintaining high standards of quality and efficiency.
Key Responsibilities:
- Manage front office operations, including guest check-in, check-out, and room assignments.
- Supervise and train front desk staff to ensure they provide excellent guest service and adhere to hotel standards.
- Monitor and analyze front office financial operations, including revenue, expenses, and occupancy rates.
- Develop and implement strategies to improve guest satisfaction, loyalty, and retention.
- Collaborate with other departments, such as housekeeping, food and beverage, and maintenance, to ensure seamless operations and excellent guest experience.
- Ensure compliance with hotel policies, procedures, and brand standards.
- Perform other duties as assigned by management.
Requirements:
- 2-5 years of experience in hospitality, preferably in a front office or management role.
- Associate's or Bachelor's degree in Hospitality, Business, or a related field.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong analytical and financial management skills.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
About Us:
Hampton Inn Oklahoma City-Northwest is a proud member of the Hilton Hotels & Resorts brand. We are committed to providing exceptional guest service, quality accommodations, and a unique experience for our guests. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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