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Director of Front Office Operations

1 month ago

Oklahoma City, Oklahoma, United States OKANA Resort & Indoor Waterpark Full time
About the Role

We are seeking a highly skilled and experienced Director of Front Office to lead our Front Office team at OKANA Resort & Indoor Waterpark. As a key member of our leadership team, you will be responsible for overseeing the operations of our Front Office, ensuring exceptional guest experiences, and driving hotel profitability.

Key Responsibilities
  • Manage all aspects of the Front Office, including guest registration, bell services, concierge services, and guest reservations.
  • Develop and implement strategies to improve guest satisfaction and hotel profitability.
  • Lead and motivate a team of Front Office staff, providing coaching, training, and development opportunities.
  • Collaborate with other departments to ensure seamless operations and excellent guest experiences.
  • Monitor and analyze key performance indicators, making data-driven decisions to drive business results.
Requirements
  • Bachelor's degree in Hospitality Management, Business Management, or a related field.
  • Minimum of 5 years of experience in Front Office operations, with at least 3 years in a managerial role.
  • Advanced proficiency in the use of property management systems.
  • Excellent leadership, communication, and interpersonal skills.
  • Customer-centric approach and strong problem-solving skills.
What We Offer
  • Competitive wages and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

OKANA Resort & Indoor Waterpark is part of Pyramid Global Hospitality, a leading hospitality company that values its associates and provides a steadfast commitment to putting people first. We are an Equal Opportunity Employer and welcome applications from diverse candidates.