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Director of Front Office Operations

2 months ago

Oklahoma City, Oklahoma, United States OKANA Resort & Indoor Waterpark Full time
About the Role

We are seeking a highly skilled and experienced Director of Front Office to join our team at OKANA Resort & Indoor Waterpark. As a key member of our leadership team, you will be responsible for overseeing the operations of our Front Office, ensuring exceptional guest experiences, and driving hotel profitability.

Key Responsibilities
  • Guest Services: Provide exceptional customer service, responding promptly to guest needs and resolving issues in a professional and courteous manner.
  • Front Office Operations: Manage all aspects of the Front Office, including guest registration, bell services, concierge services, and guest reservations.
  • Leadership: Demonstrate positive leadership characteristics, inspiring associates to meet and exceed standards.
  • Communication: Communicate effectively with hotel guests and resort team members, both verbally and in writing.
  • Organizational Skills: Possess very good organizational skills and multitasking abilities, ensuring seamless operations and efficient use of resources.
  • Revenue Management: Have a thorough understanding of room revenue management concepts, ensuring optimal room pricing and inventory management.
  • Team Management: Select, train, supervise, schedule, develop, discipline, and counsel associates according to Davidson policies and procedures.
  • Reporting and Analysis: Generate reports on demand, analyzing room night, rate, and revenue statistics to inform business decisions.
Requirements
  • Education: Bachelor's degree in Hospitality Management, Business Management, or a related field.
  • Experience: Minimum of 5 years of experience in Front Office operations, with at least 3 years in a managerial role. Opening experience preferred.
  • Skills: Advanced proficiency in the use of the resort's property management system, excellent leadership and interpersonal skills, customer-centric approach, strong communication skills, and very good organizational skills.
About OKANA Resort & Indoor Waterpark

OKANA Resort & Indoor Waterpark is a world-class destination located in the vibrant Horizons District of Oklahoma City. We offer exceptional career opportunities, a supportive and collaborative work environment, and a commitment to putting people first. As a member of our team, you will have the opportunity to grow and develop your skills, working with a dynamic and experienced leadership team.