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Director, Order and Revenue Cycle Operations

2 months ago

Philadelphia, Pennsylvania, United States 1925 GlaxoSmithKline LLC Full time
About the Role

The Director of Order and Revenue Cycle Operations is a senior leadership position responsible for overseeing the entire order-to-cash process, ensuring timely and accurate order processing, and driving customer satisfaction. This role will lead a team of professionals in managing order and inventory management, trade strategic partnerships, and returns compliance.

Key Responsibilities
  • Develop and implement strategies to improve order and revenue cycle efficiency, reducing costs and increasing customer satisfaction.
  • Lead a team of professionals in managing order and inventory management, trade strategic partnerships, and returns compliance.
  • Collaborate with cross-functional teams to ensure alignment with business objectives and drive process improvements.
  • Develop and maintain key relationships with vendors, customers, and internal stakeholders to ensure seamless order and revenue cycle operations.
  • Design and implement process improvements to reduce errors, improve efficiency, and enhance customer experience.
  • Manage and analyze data to inform business decisions and drive process improvements.
  • Develop and implement policies and procedures to ensure compliance with regulatory requirements and company policies.
Requirements
  • Bachelor's degree in Business Administration, Operations Management, or related field.
  • Minimum 5 years of experience in order and revenue cycle operations, trade strategic partnerships, or returns compliance.
  • Proven leadership skills with experience in managing teams and driving process improvements.
  • Strong analytical and problem-solving skills with ability to analyze data and drive business decisions.
  • Excellent communication and interpersonal skills with ability to build strong relationships with vendors, customers, and internal stakeholders.
  • Ability to work in a fast-paced environment with multiple priorities and deadlines.
Why GSK?

GSK is a global biopharma company committed to uniting science, technology, and talent to get ahead of disease together. We offer a dynamic and inclusive work environment that fosters growth, innovation, and collaboration. As a leader in the pharmaceutical industry, we are dedicated to making a positive impact on the health of billions of people around the world.